Phillips tv

Phillips tv

We purchased a Phillips tv in August 2003. Near the end of our factory warranty, Phillips sent an offer for us to purchase an extended one year service contract, which we did. In the fall of 2004 we noticed the picture beginning to get blurry and shortly thereafter the tv began to randomly shut itself off. In Dec 2004, we contacted Phillips, who told us to contact Service West, Reno, NV, for an authorized servicing of our tv.

They picked up the tv, had it three weeks during which time we got the runaround from both Service West & the Phillips l-800 "customer service" number as to when a part would be available. After being without the tv for three weeks, it was "repaired" and returned to us. The next day the tv began shutting itself off again.

Are we to anticipate another 3 or 4 weeks without our tv? I have seen another complaint identical to ours, posted at your website, so I know this is not an exclusive problem to our tv. We are going to demand a replacement, or better yet, a refund of our purchase price, but I fear that we will have a battle on our hands. Obviously Phillips is not a company with any integrity whatsoever, refusing to stand behind their products or the warranties they offer as part of their product "guarantees." The frustration mounts!!!!

Richard S F Click this link to e-mail the above consumer: Email User Consumer

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Same thing happend to me. Don't buy Phillips products!