Net2Phone long distance

Net2Phone long distance

I’ve had the totally frustrating experience trying to use Net2Phone as my long distance carrier. I’ve been using them for a few months now, each time paying “up-front” for my long distance time. Almost two weeks ago I sent them another money order for $50 and waited for it to be credited to my account. When the money was not credited after the first week I emailed their billing department.

I got back a form letter asking for specifics regarding the money order, like the serial number of the order. The letter stated that this would help them “locate” my payment, implying that it might be missing. I responded and sent them a follow-up email two days later when I didn’t hear back from them. The response was the same form letter that I received before. I have since received an email telling me that I should normally allow “10-12 business days” for money to be credited to my account. That’s two weeks or more! I emailed them more than once asking for a contact phone number for customer service.

This request has been ignored each time. Thus far I’ve received 5 form letters from them asking for the same information that I’ve already sent them. In the meantime, I’ve run out of long distance minutes. I have since over-nighted them another money order to make sure that I got the credit I desperately needed. They have failed to credit me for this money order as well. I don’t remember dealing with a company with worse customer service.

How can a company that provides telephone services to the public NOT have a customer service telephone number? If you were ever tempted to try Net2Phone, you should forget that idea. I’m switching to Vonage.

Steve S

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