ez-tree.com

ez-tree.com

So, during the holiday season I decided to buy a fiber optic Christmas tree. I saw a site, ez-tree.com, that not only had fiber optic trees but also had a color change disc so I could change the colors of the fibers. Even though the trees were priced a little more, I figured with a lifetime warranty how could I go wrong?

Of course, it did. This tree was defective from the time I received it. It came with a bottom piece and a top piece, and while the bottom piece lit up and had color to the fibers, the top piece lacked color. As well, the "needles" of the tree were made of material that looked like green garbage bags. Over all, the quality of the tree did not meet expectations, especially for what I had paid for it.

I tried to call the company, but both the numbers listed on the site were not in service. As well, the package that the tree arrived in had no invoice, but it did have a card stating there was a six-month guarantee for this tree. I was upset because it says right on the site there is a lifetime guarantee. I emailed the company expressing my disappointment, and got a response reassuring me the cards were "just old and please disregard", and a suggestion to try to fix the tree, a suggestion I had already tried and which did not work.

Therefore, I sent another email back to them stating this tree was defective, and that the quality left a lot to be desired. I asked they send a prepaid return label so I could ship it back to them.

They did not respond to the email, but they did send UPS to pick up the package. AFTER they received the package, it took two weeks, two more emails, and a formal email stating I was filing a dispute with my credit card company before they refunded my money. I found by checking my credit card statement that they only refunded $99.32 of the $149.95 purchase.

Part of my problem in this situation was that I was stupid enough to do business with a reprehensible company. I should have made sure it was trustworthy, and researched the entire site, read all of the fine print. As it was, I did neither of these things. According to their refund policy they do not pay for shipping of a returned item, although that's exactly what they did for me...and then deducted it from my refund. As well, they charge a $15 return service charge that NO reputable company charges. All this still stands regardless of whether the item purchased is received damaged or not.

Incidentally, in that last email they sent two weeks ago stating finally they would refund my credit card, they also apologized for the delay, that they were in the process of moving, and the new phone numbers would be put up on the site once they were issued the new number. When I checked the site last, yesterday, the old "not in service" phone numbers are still on the site.

I unfortunately had to learn from my mistake the hard way. And thus, I am sending this complaint in the hope that people can learn from my mistake without having to make it themselves. I have been disappointed in this company from the beginning, and hope others won't have to go through the struggle of dealing with them as I have.

Sincerely,

Michelle M

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