Continental airlines

Continental airlines

booking reservations

My husband John P booked a round trip flight to Miami on August 3rd 2004 - reservation number UY77KV - On January 28 - approximately one week from departure, he went online to check our flights. He found we had no return flight (our original seat assignments were 15E and 15F - per our e-reservation) He called Continental only to be told that the customer service person had "no idea" what had happened - there were - fortunately 2 seats left - which we immediately took.

The following day, after thinking what complications would have ensued were he not to have checked - he called Continental again - this time the customer service person said "there's nothing i can do about it" Having spent my entire working career in a service industry - i can tell you that this response is entirely unacceptable.

i would think that with the airline industry in the state that it is today and the constant polls being taken and published regarding customer satisfaction, Continental would have been at least slightly more concerned about the situation that would have occured at the Miami airport on the day of our return when we found we had no seats. I would be interested in hearing your response.

our OnePass number PW833sss

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