PayByWeb

Business Reply

Re: http://www.complaints.com/directory/2005/january/29/25.htm

With regards to the above referenced complaint, we would like to post the

following for placement:

Paybyweb is a Registered Independent Sales Organization (ISO) with NPC,

Columbus Bank and Trust. We have been in business since 1992.

The complainant conveniently left out his business name so that we could

reply specifically with regards to his account. Suffice it to say that

Paypal held his funds and my guess is that he has gone through several

processors by now.

In over 15 yrs, we have provided payment processing to companies like Olan

Mills, Jenny Craig, Investor's Business Daily, AAA Motor Club and thousands

of others. It is unfortunate to have a complaint, but obviously it is

impossible to please everyone, all the time.

Paybyweb Merchant Services

PayByWeb

htttp://www.paybyweb.com. Supposedly handles credit card transactions but the owner is so confused, he's not sure himself. One time he is responsible for everything and the next time he's not. I sold an item on Ebay and, since PayPal is so screwed up, I looked for an alternative and this was the one I chose. PayPal had been holding my funds whenever a customer whined and, even though their investigation proved the complainer a fraud, I still had to jump through hoops. Guess what?

The first and only transaction I had through PayByWeb was held up because the customer input some wrong information. I cancelled immediately and it took a couple of weeks and finally, I told them to refund the money to the customer. I never got paid at all. My account was not set up until January 6th for which money had been taken from my bank account in December. Yesterday, January 28th, there was another $25.00 taken from my bank account by PayByWeb.

I emailed the IIC (Idiot In Charge) and he told me the payment was for January and admitted that I had cancelled the account on January 13th. I am now back to PayPal. I am a power seller on Ebay and cannot have my funds frozen. I also have StormPay which I am trying out. They have an interesting auction site where I have bought items and have had no problems with them at all.

Here is the info on PayByWeb:

David W

St. Petersburg, FL 33707

Tom M A

Click this link to e-mail the above consumer: Email User Consumer