FUENTES INDUSTRIES INC, 470N S. MAIN STREET COTTONWOOD, AZ 86326

FUENTES INDUSTRIES INC, 470N S. MAIN STREET COTTONWOOD, AZ 86326

On December 15, 2004 I was searching the Internet for a programmable keyboard and found one at FENTEK INDUSTRIES. I ordered model MCK-142 Pro PS2 for the total price of $ 138..00 shipping and handling. I received the keyboard a few days later via UPS and open opening the box I noticed it looked like an old keyboard with ink pen markings on the keys and also a key that did not match; I thought it was some special key and the markings were made from someone that returned the keyboard for one reason or the other. I connected the keyboard to my computer and found that it was not compatible with my new computer. I phoned Fentek and talked to an office woman and explained the problem and that I thought it was an old keyboard and didn't work on my computer.

She apologized for my inconvenience and gave me the e-mail address to get an RMA number so I could return the keyboard and get credit on my Visa card. On December 28 2004 I returned the keyboard via UPS for another $13.09 and then on Jan 12th 2005 I received an e-mail from FENTEK denying that the keyboard I returned was the one they sent me. I phoned FENTEK and had a heated discussion with a women who insisted that I returned an old keyboard that they didn't sell me. Not believing what just happened to me I said some things I shouldn't have and hung up. I called VISA and told them what had happened to me and they offered to give my money back. It is not the matter of money but the principal that a company in the United States would stoop so low as to cheat a customer out of a product they sold and then have the gall to deny they sold it.

I have purchased countless articles and spent thousands of dollars buying on the Internet and I have always received what I ordered. I have no way of proving the keyboard they sent me is the one they deny sending me, since I didn't think that I would need a group to whitnesses to verfy and document what was in the box they sent me when I opened it.

Likewise they cannot prove it wasn't what they sent me. I do know that if they actually checked each keyboard before shipping them out then someone in that company switched keyboards and got a good laugh at my expense $151.09 by sending me a known piece of junk and then denying it wa their product. So for a a 70 year old retired fire chief from the city of Alliance Ohio I guess I can say it's the first time I've been had, and all I wanted was to buy a programable keyboard from a company that I thought was honest Have a good day !!!!!

Jim Click this link to e-mail the above consumer: Email User Consumer