kaza gold terrible scustomer service

Posted on Sunday, January 2nd, 2005 at 12:00am CST by 9672e0f4

Company: kaza gold terrible scustomer service

Category: Other

kaza gold terrible scustomer service

July 27, 2005 - Business Reply - From: COMPLAINTS.COM_FORM_MAIL_66787#

My name is Sonia Thompson and I am a customer support representative for Kaza Gold. I am terribly sorry for any trouble you have had with our program and would like to offer the services of our support department to anyone who is dissatisfied with our product. We are available Monday through Friday 9 AM to 5PM Pacific at 206-686-3990, and guarantee your satisfaction or your money back. Please call us if you have any problems whatsoever with our product and we will do whatever it takes to make you happy, not only because it is our duty to you as a customer, but because we sincerely want every one of our customers to be completely satisfied. Sincerely Sonia Thompson Customer Support

January 1, 2005 - Consumer Message:

My name is Mario and I paid $ 34.90 to kazaa gold and my customer id is 175295

Due to a crush in my computer I lost Kaza gold.

I spoke with Marnye the first time she was OK But I kept calling because she told me

To send a link from whom I can download the software but I never received it.

The fourth time that I called she wasn't friendly anymore, but finally she sent me a link where I can download Kazaa gold. I called again explaining that I cannot download on that link and then she was very unfriendly and she told me to go......... and call customer support. Then I call customer support Sonia but after 3 days I'm still waiting for an answer and solving my Problem.

I'm a senior more than 65 years old and for me Kaza gold was a good companion and I think I deserve to be listened to and helped. I THINK IT'S A shame. SHAME ON YOU customer service SHAME ON

YOU kaza support. I demand to have back my Kaza gold ASAP I am very upset.

Tank you very much for taking my complain. Please let every body Know of this

SHAME

Mario Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_72261# Consumer


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