ancestry.com

ancestry.com

I, too, have lost 99.95 to Ancestry.com. I received a call from them during my free trial. I told "Dennis" that this was not something I wished to continue with because they had no record of the person I was researching and that I wanted to cancel my subscription. He gave me a cancellation number. I thought it was taken care of. Apparently I had to call them back and give them my cancellation number. Somehow that information alluded me.

When I called back because my credit card was billed, I was informed that it was pointless to cancel now because I was a month into my subscription and the 99.95 was a QUARTERLY billing price!!!!!!!!! I thought it was for a year's subscription. (At which point the female customer service representative laughed like I was an idiot as she informed me it was a quarterly price.) They "graciously" offered to extend my account for two more months at "no extra charge." (For $100, I'll be logging on 24/7 til my subscription is over, whether I use it or not!)

What saddens me most is that a few years ago when I was actively researching my genealogy, I paid for a subscription to Ancestry.com and found the price fair for a good product. I have no doubt that the information they hold is still good, but I fear they are shooting themselves in the foot with their current pricing and especially with their business tactics. I have to agree with another complaint lodged on this website concerning them - it seems all they care about is money and getting it any way they can.

I feel duped, helpless and angry. As the customer service representative was telling me how she was sure I would want to continue after I was "taught" how to fully use the site, I assured her I most certainly would not be continuing after this quarter.

I will also be writing to all the freebie sites that I subscribe to and informing them of ancestry.com business tactics; as well as everyone in my online address books. It won't get my money back, but maybe it will help others not make the same mistake I made by doing business with ancestry.com

Lynette F. Click this link to e-mail the above consumer: Email User Consumer

Comment On This

I looked at this information as I was on hold with Ancestry.com trying to cancel my service since, for some strange reason, the links to cancel did not appear and it did keeping sending me to other pages that did not have a "final" cancellation link to select. HOWEVER, to my surprise, the representative came on the line, I told him I needed to cancel, he said he was sorry to hear that, took my email address,didn't beg me stay, gave me a confirmation number, said that was all I needed to do. I received a cancellation confirmation email and my credit card did not get charged. I cannot vouch for the validity of the info contained in the database, but the trial offer was just that. Maybe all these other complaints worked!