ancestry.com

ancestry.com

I, too, have lost 99.95 to Ancestry.com. I received a call from them during my free trial. I told "Dennis" that this was not something I wished to continue with because they had no record of the person I was researching and that I wanted to cancel my subscription. He gave me a cancellation number. I thought it was taken care of. Apparently I had to call them back and give them my cancellation number. Somehow that information alluded me.

When I called back because my credit card was billed, I was informed that it was pointless to cancel now because I was a month into my subscription and the 99.95 was a QUARTERLY billing price!!!!!!!!! I thought it was for a year's subscription. (At which point the female customer service representative laughed like I was an idiot as she informed me it was a quarterly price.) They "graciously" offered to extend my account for two more months at "no extra charge." (For $100, I'll be logging on 24/7 til my subscription is over, whether I use it or not!)

What saddens me most is that a few years ago when I was actively researching my genealogy, I paid for a subscription to Ancestry.com and found the price fair for a good product. I have no doubt that the information they hold is still good, but I fear they are shooting themselves in the foot with their current pricing and especially with their business tactics. I have to agree with another complaint lodged on this website concerning them - it seems all they care about is money and getting it any way they can.

I feel duped, helpless and angry. As the customer service representative was telling me how she was sure I would want to continue after I was "taught" how to fully use the site, I assured her I most certainly would not be continuing after this quarter.

I will also be writing to all the freebie sites that I subscribe to and informing them of ancestry.com business tactics; as well as everyone in my online address books. It won't get my money back, but maybe it will help others not make the same mistake I made by doing business with ancestry.com

Lynette F. Click this link to e-mail the above consumer: Email User Consumer