Renovator's Supply Millers Falls, MA 01349

Renovator's Supply Millers Falls, MA 01349

Beware of ordering merchandise from Renovator's Supply via the Internet. The company has a no customer service; you will not find satisfaction with even the most legitimate of complaints.

We ordered a clawfoot tub and the fixtures to the tune of $2,500. Their Web site made prompt after prompt about the hardware, except for a major piece - the drain. Our order was accepted as complete...not being a plumber and not ordering tubs regularly, my husband believed the order was complete. No prompt mentioned that a major pipe was missing from the order.

Today, February 25, 2005 we had two plumbers @ $110 per hour to work on the plumbing and install the tub. Not so fast - no drain. We looked through the packaging, no drain. A call to Renovator's Supply - order the drain and pay $36 for 2-day delivery. My husband asked for an accommodation on the $36 since the company's Internet site was faulty. After going round-and-round with a hardened you-know-what named Helen, the answer remained, NO. Her attitude was, "Your fault, sucker!"

The name of the Renovator's Supply president and/or board members is hidden. Their Web site has no "Contact Us" option. Do not expect any customer service from this snotty compay.

Susan E

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