Rediff Shopping

Rediff Shopping

August 30, 2005

Hi All,

I had this very bad experience shopping on rediff.com.

Order No: 2628103

Contents: Harry Potter # 6 with a free Puzzle Set

Order Date: 29-Jun-2005

Since this was a pre-order I received my book on the 18th of July after it was officially released on 16th July. But I did not receive the free gift so I mailed them and this is still going on as

I have still not received my gift after 40 days.

The mails are still going and here are their replies in chronological order: After 2 days of receiving the order: “With regard to your e mail, we would like to inform you that the free gift ( Harry Potter 550 pcs puzzle ) will be delivered to you within 2 -3 working days.” After 8 days of receiving the order: “We regret to inform you that due to heavy rush of orders, there has been a delay in dispatches and we are very sorry for the delay. However, I would like to inform you that the Free puzzle for your order will be dispatched via Blue Dart courier service and that the same would be delivered to the recipient shortly.” After 20 days of receiving the order: “With reference to your mail, we agree with you that we must provide prompt and efficient delivery to ensure customer satisfaction, and we are coordinating with our couriers to ensure our customers receive the highest quality of service. We assure you that your experience was a unique and isolated case, and we are taking every measure to ensure that such mistakes do not recur. However, we have instructed our enabling partner to disaptch the free puzzle against your order number: 2628103 at the earliest. Please be assured that the same will be delivered to you shortly.” After 30 days of receiving the order: “With reference to your mail, we agree with you that we must provide prompt and efficient delivery to ensure customer satisfaction, and we are coordinating with our couriers to ensure our customers receive the highest quality of service. We assure you that your experience was a unique and isolated case, and we are taking every measure to ensure that such mistakes do not recur. However, we have instructed our enabling partner to dispatch the free puzzle against your order number: 2628103 at the earliest. Please be assured that the same will be delivered to you shortly.”

Regards,

Sunil

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