Expedia.com

Expedia.com

August 30, 2005

I bought a ticket on Expedia for my son to travel to Kenya this summer. He needs to change his departure date, and the ticket rules and regulations when I purchased the ticket said that changes are possible, on outbound and inbound flights (with penalties, which we agree are okay). Expedia refuses now to let us change the date of travel, and says that the rules apply ONLY to the London-Nairobi leg, the rules applying to the Nairobi-London leg cannot be accessed but do not permit changes. I cannot fathom that rules can be applied that the purchaser cannot access; on the website, it is stated that one can \"See an overview of all the rules and restrictions applicable for this fare.\" and \"View the complete penalty rules for changes and cancellations associated with this fare.\"\\ yet this is not possible, and we have been led to spend a lot of money that we now forfeit. We will bring a lawsuit against Expedia for this..we would be interested to hear if others have experienced similar difficulties.

Barbara

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