Sears Ref/Freezer

Sears Ref/Freezer

August 30, 2005

My elderly parents purchased a Side by Side Fridge with Freezer on the bottom from Sears. It was called the Elite. Top of the line....more like bottom of the barrel. In 14 months my parents have called for service for 5 "different" reasons. Last Friday the Fridge went completely OUT, ruining everything in it. After hours of arguing with the Customer Service (that's an Oxy Moron) they decided they would send a service tech out. Monday he came out. He said the fan had gone out and that he would replace it. He went to his truck and came back with a part that he said was NOT for this model but he THOUGHT it would work. Well, today, Tuesday, my parents got up to another mess. The whole thing was frozen completely. Everything in the fridge was ruined again. I called the company myself this time and I got NO help. They explained to me that the fridge was not under warranty but they would be happy to send a tech again to try and repair it. NO WAY. We want it replace but not with the same model. I was told it was just tuff luck, they should have bought the warranty. They said, "things just don't last forever". SO, I am on a roll. I'm going to visit as many Sears stores as I can with this story and maybe haul the fridge around after I pain it yellow. All I can say is, buyer beware. Don't but from Sears all they want is the sale, not service and not to make things right.

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