Cingular Charges / M Qube E-Wallet

Cingular Charges / M Qube E-Wallet

August 30, 2005

Transcore

Oregon. Cingular charged me $1.00 in May regarding M Qube E-Wallet. When I start investigate into the issue, I asked Cingular to remove the charges and stop the spam. Cingular refused to refund the money, and claiming those are third-party charges. They asked me to contact Email User I followed the instructions, no result. Then they asked me to use cell phone mMode to request refund (mMode will also charge for usage).

From my point of view, I think Cingular is trying to make more money out of the e-wallet service by puting people on unauthorized service, sending spam messages and charging for receiving those messages, and making the refund procedures complicate and even set another trap to collect more service fees.

Here is what I sent to m-qube...."Hello, My name is Adam and I am in charge of many cell phone users in my company. On a particular user some charges appeared. The merchant name was "M Qube". When I contacted my cell provider (Cingular), they advised me there is nothing they can do. It is a 3rd-Party charge and they CANNOT refund the charges. The user of 503-705-0622 claims they have not dowloaded anything to the cell/blackberry device. They just got it. This person happens to be my director. I went into the device and I can not find ANYTHING that proves that something was downloaded. Cingular says to contact you folks for assistance. Also I am finding complaints like mine all over the internet. The actual charge was for $1.00, but with the 2+ hours I am devoted to this investigation I feel more should be credited either to myself or my company. What can you do? Thank you." And they can not do anything. -DOA

Adam Click this link to e-mail the message author: Email User