japanimation.com

japanimation.com

August 30, 2005

My son placed an online order at japanimation.com on August 21, 2005. He did not notice at the top of the page for Bleach Jewelry that *(PO: Pre-order items shipping by September 2005) was typed in very small print.

When he checked the status on his order, he found listed under Status was typed NEW. The description listed for NEW is: New order received and will be processed within a week from the order date.

My son was now confused because the website give different information throughout the website. If you go to Ordering Info, you will find it says, "Due to nature of the anime business, we are not able to maintain consistent inventory and guarantee availabililty after you place your order, especially T-shirts and action figures. To ensure availability, please always provide second or even third choice so that we can fulfill your other choice in case the primary choice is not available."

My son did not check out the ordering info, but when he placed his order, he was never asked for a second or third choice.

Under Shipping, it says, "We ship out orders Monday - Friday. All incoming orders will be processed the next business day. Then they are shipped ou with in 1 - 3 business days. At the time of packaging, if there are any items out of stock, we'll wait to see if the out of stock items are available again within a week. If out of stock items take more than a week to arrive, we'll ship the current items in stock first and ship the out of stock items when they arrive. But if you need any in stock items right away, you can call us (1-650-595-4663) or indicate so in the Remarks area when checking out your order."

I don't call a Pre-order item out of stock. According to the website the pre-order item was supposed to be shipped by September 2005.

My son called japanimation.com August 26th, and found that japanimation was holding his order because they did not have the pre-order item. He expressed his disappointment and was told that japanimation com would ship all the items except for the pre-order item on Monday August 28th. He even received an email from Email User

The email said: "Thank you for calling Japanimation.com store. Unfortumately, your order is on hold because there is one pre order item for Bleach: Abarai Renji Sword $19.00 by Sept. 2005. We will go ahead to ship you in stock items out to you Monday.

Today, Tuesday August 30th, my son went to japanimation.com to check and see if his order had been shipped. Nothing had changed.

I called japanimation.com at 1:20 p.m. EST., and spoke with Jesse. Jesse would not give me his last name. He said he was a supervisor. When I asked to speak with his boss, I was told no one else was in the office. I asked for the name and address of the President of japanimation.com and I was told I was not authorized to have that information.

I asked Jesse if my son's order had been shipped on Monday as he had been told it would be? He outright LIED and said it had. I also asked why the pre-order item wasn't shipped since it was supposed to be shipped "by" September 2005, which was only 2 days away? He didn't seem to like the question. He said he could not guaranty shipment and I asked why japanimation.com stated that the pre-order item would be shipped "by" September 2005. I guess he didn't understand the question because he never answered it.

This afternoon my son received a phone call from Email User My son's order has NOT been shipped as she told him in her email on Friday. She LIED! Plus, now it seems suddenly they can't fill another item he ordered. Nothing was mentioned in her email about an "out of stock" item, only the pre-order item.

Email User says that the reason the order was not shipped on Monday is because my son never responded to her email. Now I ask you to go back and re-read what she wrote in her email. WHERE does it say my son needs to reply to the email???????

My son told Email User to CANCEL the whole order. She will also now receive a reply to her email telling her to CANCEL the order.

I also have emailed japanimation.com TWICE. So far, they have not replied to my emails. Maybe they don't want to deal with mom? If Email User takes my son's money after he told her to cancel the order, she is going to find out I will be her worst nightmare.

Kids, READ everything on these website before you place an order. Check out the fine print. Make sure you check the shipping and handling policies, return policies, and processing policies. If they give you a phone number to place your order, use it. If you have problems getting through, it may be a sign to beware. I tried calling japanimation.com and got a mail box that was full. There was no way to leave a message. Fortunately, I called the number back and pressed 0 for operator ( that was not an option given), and to my surprise someone answered.

It is better to call a phone number and place your order. Talk to a real person and ask questions and if you are suspicious, take notes such as the date and time of the phone call, names, etc. It will come in handy if things don't go well. Companies are only interested in making money. Click this link to e-mail the message author: Email User

Comment On This

This same thing happened to me. I bought my daughter something for her birthday, and it has now been 15 days since I placed my order AND since they took my money. They will not return calls. Nobody ever answers the phone. It is always a message. They don't return emails or messages sent to them. I have reported them to the Better Business Bureau in their area and would urge everyone to stay away from this company!