Sophea.com

Sophea.com

August 29, 2005

April 18, 2006 - Business Reply - From: Email User

complaint reply

Name of company: sophea

The complaint is located here: http://www.complaints.com/directory/2005/august/29/41.htm

We would like to reply:

We have refunded the customer. We offer a 30 day money back guarantee for the quick site series. Because of this complaint, we have taken drastic measures and have let Joey go. We are here to do our best to serve every customer. Our goal is simple, try to offer web development service at a very very low price but sometimes finding the right help is hard. However we are working everyday to offer everyone great deals on their web designing service. If you have any concerns I highly recommend contacting me directly and i will solve any problems personally. My direct email address is Email User

Contact me and I will go out of my way to help you.

Thanks

Ted Steer

August 29, 2005 - Consumer Message:

I called the indicated number on quicksites.sophea.com/packages.htm and spoke with a representative of the company, Debbie Chavez who coached me into purchasing before a certain date in order to get my website designed for $145.00. Since I needed 'flash' I was told it would be $185.00 for the package. I was emailed the instructions on how to pay and utilize the system and told my personal designer would call me. A man by the name of Joey called to inform me that he and a team of designers would begin immediately designing my website based on my requests. According to Sophea.com you are able to view the progress of your website through a panel www.buyemployees.com/signin.php Needless to say, a week went by no call, no progress. Week two, no calls, no progress. I attempted through email on several occasions to get a status. I was told someone will call - no call. I sent emails - no response. I have since turned it over to my Credit Card Company and hope to get my account reimbursed and the company investigated. In retrospect, I should have performed a search to determine if the company is reputable. After paying my money and not receiving the goods, I looked closer at their site and found the posted website samples are phony, among other things. Also found the company name that appeared on my credit card statement DBA: Infinology has an 'F' rating by the BBB with numerous unanswered complaints. The old saying applies here "if it sounds too good to be true, it probably is" BUYER BEWARE

S Click this link to e-mail the message author: Email User