bill jacobs land rover in hoffman estates, IL

bill jacobs land rover in hoffman estates, IL

August 29, 2005

Sent: Monday, August 29, 2005 6:54 PM

MY NAME IS BRIAN FRANK AND I WAS THINKING OF BUYING A RANGE ROVER FROM THE HOFFMAN ESTATES STORE.. I DEALT DIRECTLY WITH MARC WASSER AND FOUND HIM TO BE DIFFICULT.

I PURCHASED THE CAR ON SATURDAY 8/27/2005 BUT THEY DID NOT HAVE THE COLOR SO THEY TOLD ME THEY WOULD CALL ME IN HOUR TO LET ME KNOW WHEN THEY COULD HAVE THAT COLOR(SILVER). I NEVER RECEIVED A CALL ON SATURDAY(I LEFT THE DEALERSHIP AROUND NOON).

I CALLED MARC ON MONDAY MORNING (8/29/05) AROUND 10:00AM .. MARC SEEMED INDIFFERENT TO HEAR FROM ME.. (YOU WOULD THINK HE WOULD BE SOMEONE EXCITED OR HAPPY SINCE THE CAR HE SOLD ME, SOLD FOR $81,000 DOLLARS. I ASKED HIM THE STATUS OF THE CAR AND HE STATED HE HAD A CALL INTO ONE DEALERSHIP IN STATE AND ONE OUT SIDE OF THE STATE. I ASKED THE STATUS AND HE SAID HE CAN NOT CONTROL WHEN THE OTHER DEALERSHIPS CALL. I REMINDED HIM OF THE PRICE OF THE CAR AND STATED HE SHOULD BE A LITTLE MORE AGGRESSIVE.. THIS IS WHEN MARC REALLY GOT A ATTITUDE AND I SAID I DO NOT WANT THE CAR AND HE SAID FINE.

A HALF HOUR LATER MARC CALLED BACK AND SPOKE WITH MY ASSISTANT AND STATED HE FOUND MY CAR AND WANTED TO KNOW IF I STILL WANTED IT..I CALLED MARCS SUPERVISOR AND STATED I WOULD NEVER BUY A CAR FROM LAND ROVER IN HOFFMAN ESTATES BECAUSE I DON'T THINK PEOPLE SPENDING $80,000 DOLLARS FOR A CAR SHOULD BE TREATED WITH SUCH ARROGANCE.

APPARENTLY BILL JACOBS HAS RANGE ROVERS FLYING OUT OF THERE DEALERSHIPS AND CAN AFFORD TO TREAT PEOPLE LIKE CRAP. Brian Click this link to e-mail the message author: Email User

Comment On This

Might want to consider returning the car while you can. They are Hot looking trucks. But we have had nothing but electrical problems on our 06 Range Rover Sport and Bill Jacobs is NOWhere to be found!!!! Service people claim they have never seen our electrical issues before. However, as I investigate; it seems these cares are notorious!!! Good luck.