Symantec Corporation's Tech

Symantec Corporation's Tech

August 29, 2005

I would like to post a complaint concerning Symantec Corporation's Tech. Support, and subsequent fallout of me, as the consumer, buying different Anti-Virus Software. I originally had a 30 day trial version of Norton Internet Security 2005 pre-installed in my laptop PC. I discovered that I could transfer an already pre-existing upgrade from an old desktop, and wrote to Symantec Tech. Support to give them the product key for transfer. During the next few days, without receiving any confirmation from tech. support...................I suddenly realized that my anti-virus protection had extended, and expired at the same time in 2005 as my old desktop (which I had away).

In one month I began to get error messages that my (live update) settings were corrupt, and to correct the error, I had to contact Symantec support. I contacted tech. support via email 3 times, and in each instance was sent an automated response that someone would reply within 72 hours. After two weeks, and numerous complaints to their tech. support, I received nothing. My "Beta Version" of Symantec was about to expire ( I had to install it, as it was necessary to un-install Norton to correct the error problem). I patiently waited for a response, and received none. I was not going to pay Symantec on a "per incident" or any other basis for "telephoning tech. support". The fees are exorbitant.

As such I researched, and found Trendware's PC-Cillin to be a superior product with toll free tech. support. I purchased the Trendware software for less than a song (39.95 less a $25.00 mail in rebate) and am thus far, VERY impressed with PC-Cillin, as compared to Norton, or McAfee for the dollar.

I would discourage anyone from purchasing Symantec products.

Robert Click this link to e-mail the message author: Email User