Serenity Travel

Serenity Travel

August 26, 2005

c/o Stacey Parish

P.O. Box 1125

Matteson, Illinois 60443

A group of us paid Stacey Parish, the owner of Serenity Travel for a cruise. August 27, 2004 me and a friend paid Serenity Travel a $200.00 deposit to secure a cabin for a group cruise scheduled to leave September 17, 2005. We both paid Stacey a total amount$426.00 each.

She cashed a $150.00 on 6/6/2005 and another check for $176.00 on 7/15/2005. On 7/25/05 I called to question Stacey of the final invoice and when will I recieve my documents. At this time, I began to get the voice mail. I continued to call her daily and then went to visit her office location and found that it was closed for remodeling. I then researched her name on Zaba Search found out her parents information and visited her parents home. Her mother called Stacey and Stacey explained that everything was fine and gave me lots of excuses as to why she hasn't returned any phone calls. She stated that I would receive travel documents 2 weeks prior to sailing. On 7/28/05 I contacted carnival cruise line, and that is when they informed me that she took the $200.00 deposit and applied it to someone elses cruise in 2004. They informed me that there was no reservation for me or my cabinmate and at this time it would be to late to even try to book another. I've been calling Stacey Parish from Serenity Travel everyday since. She has failed to return any phone calls to date 8/26/05. I have contacted Matteson Police Department, Better Business Bureau, Attorney General's Office, and The FTD and they have not been able to contact her.

Bell Click this link to e-mail the message author: Email User