Chase Bank One "Payment Protector" Telemarketer Scam

Chase Bank One "Payment Protector" Telemarketer Scam

August 26, 2005

Chase Bank One "Payment Protector" Telemarketer Scam

In July I noticed a $40.18 charge on my account from " Payment Protector." Not knowing what it was, I called the number and they stated that I orally agreed over the phone to have a payment protector plan in case I get ill or laid off from my job. So apparently this was the third month, (over $120 in charges ). I told them I would never authorize this and insisted they remove this fee. They told me it would take up to 12 WEEKS for this matter to be "investigated" and someone would get back to me.

Well today, about 9 weeks after the fact, I called them to see if this matter was investigated and they prompted me to listen to a 2 minute recording of my supposed acceptance of this plan with a telemarketer they recorded. I listened to this recording and was baffled...

The recording started with a telemarketer asking the client to verify the spelling of his last name...I hear G R O N... which isnt even the proper spelling of my name. And the client, an older man's voice ( I AM A FEMALE IN MY 20s) says :" that is correct." It is this point in the call that this "payment protector" agency says was proof of consent to this payment plan!!!! Then in the recording you hear a telemarketer go on and on in a scripted shpeel about the conditions of this agreement and this older man's voice again asking the telemarketer questions. I hear her say "Yes, Mr. Warner."

Mr. Warner? WHO is Mr. Warner? Why are they using another caller's voice to try to prove that it was in fact me??? If they were good scammers why wouldnt they at least try to use a female's voice???? And to top it all off the lady at the payment protection agency was so RUDE!!!

After a lot of calling in between my bank and this protection agency, I finally got the 3 months they charged my credit card refunded back to me but this was ONLY because the voice was a man and I do not have any males authorized on my account.

But I believe this company purposely put together a "hard to understand" call with another client's recorded voice to try and scam me out of my money and I am completely sick to my stomach. I will never answer my phone if this company calls again and will cancel this card as soon as my balance is paid off.

I hope this doesnt happen to anyone else and if you are accused of signing up for something you dont remember doing, insist that they provide you proof and dont believe what they say without proof.

jennifer Click this link to e-mail the message author: Email User

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To get some free flyer miles from Southwest, I started to sign up for a Visa card. When I read the application thoroughly, I saw that it's a Chase Visa. I cancelled it. After my horrible experience with Chase, I wouldn't get near that bank or its products.

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ATTORNEY ADVERTISING

My name is Sean McGrew, and I am a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of CHASE'S PAYMENT PROTECTOR PLAN. In the past, persons have posted on this blog regarding their issues with CHASE and its PPP. If you would be interested in communicating with a law firm regarding this matter, please contact me at smcgrew AT sprengerlang.com. Thank you very much.

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I have a loan with Chase Bank. I did not know that I had been charged $132 a month for a payment protector plan (ppp) that I never authorized. Both Chase and PPP believe that I signed up over the phone when called by a telemarketer. I have asked for proof of authorization, which neither Chase nor PPP will provide.I have asked for a refund of the payments, which total $8900 over 68 months. The charge was hidden at the bottom of the bill. I only look the top of the bill for the payment amount. I do not look further since I do not have or use a Chase credit card on this account. When I try to resolve the matter, I am passed back and forth between Chase and PPP. Each company say the other should be handling the matter.

After many, many many phone calls to both Chase Bank and Payment Protector Plan, and always being told the same thing--that they could not investigate my problem since it was too far back, I did get a letter telling me that I had accepted the plan on August 8 of 2002. I called Chase once again and spoke to a woman in customer service. I insisted that I wanted proof of authorization and that my $8900 should be refunded. I also said that there are more than 250 or so complaints about Chase on Ripoffreport.com. She replied that the amount was $5600. I said, ok, give it back to me. I have been a victim of fraud and deceit. She said, "You will have the money refunded. to you. " I hung up thinking, "Yeah, right. And the moon is made of cheese."

Today I got my new Chase statement. Lo and behold, the full amount of the overpayment was subtracted from my balance. I am floored by this. It amazes me that this one customer service had the power to accomplish what no other person would even try to do.

Meantime, I have gotten a home equity loan to pay off the balance of my loan. Good riddance, Chase.

For those of you who have been victims of this fraud, I say persist, persist, persist. I called Chase at least 15 times until I got the response

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I was defrauded of thousands of dollars by Chase Bank and its payment protector plan. After many, many many phone calls to both Chase Bank and Payment Protector Plan, and always being told the same thing--that they could not investigate my problem since it was too far back, I did get a letter telling me that I had accepted the plan on August 8 of 2002. I called Chase once again and spoke to a woman in customer service. I insisted that I wanted proof of authorization and that my $8900 should be refunded. I also said that there are more than 250 or so complaints about Chase on Ripoffreport.com. She replied that the amount was $5600. I said, ok, give it back to me. I have been a victim of fraud and deceit. She said, "You will have the money refunded. to you. " I hung up thinking, "Yeah, right. And the moon is made of cheese."

Today I got my new Chase statement. Lo and behold, the full amount of the overpayment was subtracted from my balance. I am floored by this. It amazes me that this one customer service had the power to accomplish what no other person would even try to do.

Meantime, I have gotten a home equity loan to pay off the balance of my loan. Good riddance, Chase.

For those of you who have been victims of this fraud, I say persist, persist, persist. I called Chase at least 15 times until I got the response

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I hope others will see this and avoid the scam. I was apparently suckered in when I signed up to a Chase card. They told me I'd get an extra 1,000 airline miles if I would just try it without obligation for 30 days. Several months later, I notice they'd been charging me up to $57.50 a month for protection. I'm retired on a fixed income with no paycheck to be protected so I would never willingly sign up for something like this that is going to cost money. They've agreed to drop the charge for last month and are investigating the sign-up. It will take six weeks!

My grandfather may have paid "protection" money to Al Capone but I never thought my bank would get into the same racket.