National Car Rental

National Car Rental

August 24, 2005

I am writing to complain about National Car Rental at 6511 St. Jacques street west in Montreal. They have trained their employees to be liars and thieves. I went in on Saturday morning to inquire if they had a car of truck for rent to move some supplies. They quoted me a price and told me that taxes, insurance and the first 50 kms were included in the price. This information was then repeated two more times. Everyone present heard this claim including myself, my brother and my 12 year old daughter. They then gave me an invoice that was written in code, which I signed and we went on our merry way. When we returned the truck the next day I was charged for 56 kilometres.

When I enquired why I was being charged for the full 56 kilometres when the first 50 were supposed to be free, the salesman explained there was nothing in my written contract to that effect. I then repeated that he himself had told me this the day before, and I confirmed with my brother and daughter who all remembered hearing this. Again the rip-off artist referred to my contract and said there was nothing stating this detail in the contract. I pointed out that I had believed in his word, he did not deny saying this but again referred to the contract. This company is the worst. Real stinkers, I warn you all to stay far away from them. I have since heard a story from a female colleague who said the same thing happened to her with National, and the level of gas in the tank, it seems they play with the fuel gauge to make it look full and 5 minutes off their lot the gauge suddenly plummets to empty, and you are charged if you do not fill it up. They have quite a scam going, I guess I should have checked this site before I rented, the full lot was too good to be true. Marie Click this link to e-mail the message author: Email User