AmeriCredit Customer Service NIGHTMARE

AmeriCredit Customer Service NIGHTMARE

August 15, 2005 I am having the WORST CUSTOMER SERVICE (or lack there-of) experience I have ever had, in my life while trying to conduct a very simple transaction with Americredit (to make a car loan payment) by the rudest C.S. people I have ever encountered. I have had a C.S. rep saying repeatedly that I was yelling at her and to stop shouting, when (I have

witnesses who were in the room with me, to the fact that) I NEVER raised my voice- not sure for whose

benefit her comments were, but they were not , obviously,in reaction to MY behavior. She woudn't

identify herself and I asked for, but ultimately INSISTED on speaking to a supervisor. She transfered

me to the "supervisor" Tina, who would also not identify the previous rep., and then turned out not to

be a supervisor, AT ALL, and to be extremely RUDE also. Tina,instead of transfering me to a C.S.

Supervisor, as she said she would do, she transfered me elsewhere.

Eventually, I did get transfered to someone named Naomi, again pretty darn rude, who told me she has no supervisor, because her supervisor is on vacation. I have asked for an e-mail address for the Director of Customer Service and was told they didn't have one (an address, that is). I was told I would be forwarded to parties, and then hung up on, and ALL I WAS TRYING TO DO IS MAKE MY PAYMENT.

I had my mother assist me with this and Naomi called her a liar because her voice and mine are similar

(imagine two people related by blood having similar voices...that must be impossible, huh?). We had to hang up and call again, to get a C.S. Rep who was a little reasonable in order to complete the process. My mother advised me that you folks clearly have TONS of people working for you who have no business dealing with the public, as they do not have the skills or temerament, and that I may need to call several times and just keep hanging up and trying over when I get someone with such an OBVIOUS attitude problem, but as it turns out that is , at least today, of the handful I had the misfortune to have to deal with, MOST of your employees. I was given a phone number for "Andy Vantreeck", but noone would tell me who he is/what his position is, or even what department he is in. I left a message for him to contact me in writing, and am waiting for some response. I need SOMEONE in a position of AUTHORITY in Americredit's Customer Service area SOMEONE ABOVE SUPERVISOR, at LEAST manager, if not the Director, perhaps, to contact me BY E-MAIL or by snail mail, because I need to be able to document anything you folks say, and anything I say to you, as a result of the FIASCO I have been through today. please note that I am sending a copy of my correspondences with you (and yours with me) to the website complaints.com, so other consumers will know EXACTLY what it's like to deal with Americredit. a VERY ANNOYED customer,

Stephanie Click this link to e-mail the message author: Email User

Comment On This

This person is correct. Americredit is rude and mean.We refinanced just to get away from these nasty people.

Capitol one auto finance is not much better. Consumers BEWARE!!!!!!!!!!!!!!!!