Velocity Micro

Velocity Micro

August 14, 2005

February 27, 2006 - Business Reply - From: Email User

Regarding a complaint on the forums

http://www.complaints.com/directory/2005/august/14/24.htm Customer actually voided his warranty because he took his computer to Italy—we don’t warranty our products for use overseas because of voltage requirements, and that’s stated clearly in the warranty—but he failed to mention that he waited two months to contact us regarding the issue, ignoring the overheat warnings until it cooked the processor. We gave him technical support assistance despite all of that, but stopped short of replacing his PC due to the breach in warranty. I wanted to make sure you were aware that this is not a justifiable complaint. We take our customer service VERY seriously. ________________________________________________ Heather Taylor

Customer Care Coordinator

Velocity Micro - Ultra Performance PCs

Experience speed for the first time!

www.VelocityMicro.com

T - 804-897-6166 x225

F - 804-897-4777

TF - 800-303-7866

August 14, 2005 - Consumer Message:

1-800-303-7866 Sales phone hours: 7am-11pm Monday - Friday, 10am-4pm Saturday Eastern Time

Velocity Micro, Inc., Richmond, Virginia. Pay attention! Do not under any circumstances buy anything from “Velocity Micro.” Caveat Emptor! I bought one of their “customized” systems – I got it pretty fast over USPS and hooked it up to the rest of my peripherals – it was working just fine - it lasted JUST THREE MONTHS! The damn thing “fried” itself – probably due to poor workmanship and cheap parts. I called the company and told them what happened; at first they were helpful, but after their attempted “solutions” failed to bring the system back to life they just told me to “go and find someone who can fix it” – what a crock of …! To add injury to insult they refused to honor the warranty – get this: “due to my operating environment being too hot…” so… hot to them is between 82 to 85 degrees Fahrenheit???!!! So that means that no one in the Southern Hemisphere can use their products? Oh wait…. I happen to be in the Northern part of the World… and damn, Alaska is having a heat wave….maybe the “environment is too hot” there too… Oh geez… maybe I don’t know anything about computers…. I just happen to run an IT department… maybe it was really too hot... what happened to my other 3 computers operating in the same “environment?” Save yourself the pain and the hassles and the snooty little remarks from people who obviously do not know what customer service, satisfaction and loyalty mean…. Buy SONY computers…I’m extremely happy with my VAIO’s (2 desktops and a laptop) … and they can handle the “harsh” operating environments of “hot-as-hell-the-walls-are-melting!” 82 degrees friggin Fahrenheit! http://joesjourneys.blogspot.com

Jose Click this link to e-mail the message author: Email User

Comment On This

I can see why Velocity Micro has so many complaints. I wish I would have searched better for complaints before I purchased a product from them. I bought a netbook from them. They advertised it as 6 hours of battery life. Buyer beware! I strongly urge you not to purchase their netbook. VM advertises 4 cell 5 hour battery or a 6 hour 6 cell battery. turns out the extended battery life is about 3 hours. I’ve been writing to them for a month trying to resolve before posting and they said they are not responsible for the reviews. That’s funny because we all know that the company’s provide the specs to the media and websites.

I’m out the $400 but at least I can help others. VM really missed the mark and will be a player in the netbook world. Go for an ASUS or ACER. There’s no comparison, they are the leaders and deliver what they promise.

I agree that their after sales service is horrible