British Telecom - BT.com

British Telecom - BT.com August 13, 2005 Complaining about British Telecom BT.com

From Mr B Goodwin

65 Windsor Place

Conon Bridge

IV7 8BX

For the sixth time in six months I have a 'dead' telephone line. I call BT faults who say it will be eight days before they can respond (Huh?) Oh I see, they are treating it as 'just another fault' and not taking account of the fact that it is the SIXTH time in six months! I make a scene - I e-mail them telling them the truth 'I am a severly disabled man living rurally who's life depends on having a working phone line! The next dead thing in this house could be me!'. So it takes three days to solve the problem rather than the stated eight, (that part was appreciated). So they trace the fault to a 'microfilter' which BT Broadband supplied just six months ago but it lies inside my house. Quick change of microfilter and the phone miraculously works again. 'You will be billed for this' says the engineer 'because BT phone service is different to BT Broadband' You should have checked the microfilter yourself. So let's recap shall we? It's BT equipment that's at fault, it's BT's sixth major problem they've given me in six months...I'm so disabled I can't touch my knees and yet these guys expected me to crawl around on the floor 'testing' microfilters? But now that they've fixed it I pick up the bill for their inadequacy, ineptness and shoddy product manufacture? Is their anyone at BT listening? It's good to talk - I suggest they start by getting on the phone to me NOW! (If it still works that is). 01349-86ssss Thanks for the space to vent!

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