Wendy's / customer service

Wendy's / customer service

August 13, 2005

My friend and I pulled up to the drive thru at the Wendy's in Middletown, CT. I begin to order a #1 w/ extra tomatoe and lettuce. The teller asks me to repeat myself. So I repeat my order a little bit louder. She then tells me "not to get an attitude." I told her I wasn't getting an attitude and that I talked louder because she said she didn't hear me the 1st time. She began to repeat the order to me incorrectly. I then retold the order and she once again said not to get an attitude. I decided to then get out of my car, go in and complain to the manager about her attitude. On the way into the Wendy's, we could hear her swearing out the window. When we got into the Wendy's, we could hear her swearing from the back. I then began to complain to the manager and he said he would take care of her. She continued to yell and swear and even came up and threatened to "meet her outside." After she finally punched out (10 minutes later), she went outside and got all her friends and family to join her in her stupidity. I told the manager if she came anywhere near me I would call the cops. He said he would make sure nothing happened but when we got outside he was nowhere to be seen and her whole "crew" was still out there talking "stuff."

I call back the next day to speak with the other manager and he said he would talk with Human Resource. About five hours later I call back to see if he'd done anything and I was shocked to hear that she didn't automatically get fired. He puts me on the phone with supposedly the Human Resource person and not more then two seconds after I introduce myself and began to explain the situation she tells me not to get an attitude in the rudest tone I have ever heard. We go back and forth and then she had the nerve to say I was egging her ignorant employee on and that she would call the cops if I called back and then she didn't feel like talking anymore and hung up the phone.

Now listen, I don't care how bad someone's day was, you do not threaten paying customers or anybody for that matter. And it's bad enough she wanted to get her whole family involved. Excuse my French but what a pussy ass thing to do. What? You can't take me on yourself? Anyway, boycott Wendy's at 950 Washington St., Middletown, CT.

jennifer Click this link to e-mail the message author: Email User