Easyspace Web Hosting

Easyspace Web Hosting

At the end of March I renewed a hosting agreement with EasySpace UK, for which I paid using my HSBC Visa card. The payment was for service between 20 May, 2005 and 19 May, 2006. Almost immediately the existing service started to go wrong. After 4 days and many email messages (all of which went unanswered) I relocated the web site and told EasySpace that I would not require any service from them after the existing contract expired, and requested a refund of the renewal I had just paid. Repeated email and fax messages reiterating my request for a refund went unanswered. Not to worry I thought I will contact HSBC, explain the situation, and the transaction will be cancelled. Three weeks, 4 messages and one phone call later HSBC has done nothing. To make matters worse I have received notification from EasySpace that they "intend to introduce automatic renewals" and "will store your credit card details and take payment automatically". Of course I immediately visited their web site with the intention of cancelling the existing service so

that they could be in no doubt that they had no authority to make any charges on my credit card. But it is impossible to cancel anything.

The "Cancel/Renew Services" link leads to a page that only allows services to be renewed. So I am now locked into a "service" which EasySpace refuse to cancel and, without any authorization from me, will charge my card each year. How is this company allowed to operate in the UK and how do they get a merchant account? Regards,

R

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