Berlin Wheeler

Berlin Wheeler

Hi my name is Jacquie Ybarra. I had been paying Berlin Wheeler (a collection agency based out of Topeka Kansas) out of my checking account for about 4 months now and have paid them over 500.00. I had ran into financial difficulties including losing my job and overdrafting my checkbook just to pay my rent, elec bill, etc.

I had called Berlin Wheeler to explain to them my situation and let them know that the remaining 5 checks for 50.00 a month had to be deleted from their database, since my checkbook was already overdrafted to the 500.00 limit and the checks would bounce. The lady represenative I spoke to told me she would deletet the pmnts, which I was so grateful for. I told her I would still be able to send in a pmnt each month, but not by my checkbook beacuse I wasnt sure when I was going to be able to put enough money into it to retro it back to its un-overdrafted state.

The lady on the line with me told me if I didnt pay the balance in full in the next two weeks that she was going to send me to her legal department and sue me and hung up on me after that. I called back and asked for a manger and the lady on the phone told me just to pay my bill and hung up on me again. So thanks to their very nice hospitality and wonderful attitudes, they will never get their money! EVER!!!!!! Jacqualine Click this link to e-mail the message author: Email User

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I spoke with a representative at Berlin Wheeler and she was as rude as I could ever imagine. When she asked me what was my intention on paying the debt I let her know that I would like to settle the account and I wanted to know if she could check into that and let me know. She repeatedly asked me if I was granted a settlement where would I get the funds from. I am explaining to her that I work so she could just let me know what the settlement is so that I can take care of it. This young lady asked me, and I do quote," What do you think we are gonna do run to see if you can get a settlement and you can not pay it?!" I then told her that we were not going to have the conversation with her sarcasm or ignorance. She continued to be rude so I just hung up the phone. I later spoke with someone and paid the account off. I could not understand if I am telling her I am trying to pay it off why she continued to be so nasty. I am used to hearing people complain about how nasty they are when they are trying to collect but what is the point of being ignorant with someone who is trying to pay?

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I used to work for Berlin Wheeler in Topeka, and the way the conversation went it's very likely you talked to me. I would like to say sorry. Collections are an extremely stressful job, especially when it's commissions. Basically if you don't pay your bills I can't pay mine. I have since left & am 10 times happier!! I know this doesn’t help your situation now, but I would like to give you some tips when dealing with collection agencies. Don’t call them, just send the money in. Try to have the account paid off with in 6-12 months, that way if it does go into legal..you’ll have it paid by the time it goes to an attorney. Most clients don’t want to sue someone that is making regular payments on an account, and in order to sue the majority of the time the client has to say yes. Hopefully everything is going well for you now but in the future, just remember we are awful people trying to get money to pay our own bills & just do everything through the mail. Take care! Amber

PS…we used fake names