Direct TV takes 6 - 8 weeks to refund my money

Direct TV takes 6 - 8 weeks to refund my money

Dr Sir,

I was a good paying customer of Direct TV for over 4 years. I recently switched to Dish Network because they offered more for the same amount of money. I contacted Direct TV and told them why I was switching and gave them the chance to keep my business. They were unable to match what Dish Network could do. So I informed them that I was cancelling my service at that time. I paid the first month's service in advance, so I should not have been debitted for the upcoming billing cycle. About 1 week later, Direct TV billed my debit card for $48.68.

I contacted Direct TV and ask them to reverse the debit on my card and they informed me then that it

would take 6 - 8 weeks to refund my money. My family is a one income family and 48.68 is alot of money for us. I can't understand two things about this situation: First, why they debitted my account after I cancelled my service with them.

Isn't there some kind of law against a business accessing your account against your will. And second, why does it take 6 - 8 weeks for them to refund my money. If I went 6 - 8 weeks without paying for my service they would cancel my service in a heartbeat. Why are companies like this allowed to have double standards like this.

sincerely,

Douglas

Fayetteville, North Carolina 28312

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My name is Charles Mander and I subscribe to your magazine,and am a along time customer too.Most changes you make are full of errors in programming with improper listings of movies.I got the latest issue in todays mail and notice the movie chanel Ion is not listed,and the 507 HBO chanel which is Spanish,I am not.and have American movies,but not listed either,Please advise Charles Mander

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i too was scammed by directtv. they told me i was only responsible for 1 year om my contract then when i tried to cancel they said i had signed on for 2 then procecceded to take 150 dollars out of my acct and tell me it was my problem to contact their billing dept and try and get a refund although it wouldnt happen because all their contracts are 2 years....... please read the fine print and do not ever give them a debit credit or any other type of card they will take your money whether you have it or not for services that have not been provided.

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I am a new customer to DirecTV and did not realize I was committing to a 2 year agreement. I have had this service for 3 business days and was told I am responsible for the cancellation fee which could be as high as $480.00. I am so upset and am getting no where with DirecTV reps. I need to write to an address in Greenwood Village, CO.

Word to the wise....don't sign up for DirecTV.

Thank you.