Asurian - Cell Phone Insurance

Asurian - Cell Phone Insurance

I purchased the cell phone insurance approximately 2 years ago when I bought my phone. About a month ago, my cell phone died on me (it stopped ringing or making any sounds whatsoever). I called Asurian and explained the situation. Since I’d been diligently paying my insurance fees every month, I expected to finally make good on a claim.

They were very nice, and sent me a phone right away via DHL. The phone was not new, however. It came in a generic box, with no instruction manual. This should have been my first clue. This “new” phone they sent me lasted less than 2 days. On the second day, it stopped working completely. I wasn’t able to turn the phone on. I called Asurian and told them the phone they sent me died within 48 hours. They said since the phone died (as opposed to being lost, stolen) it was a “technical” defect and I need to follow up with the manufacturer. Since I didn’t purchase the phone, I had no receipt or any proof of purchase. I can’t follow up with Samsung( the manufacturer of my phone). When I pointed this out, they said it’s Verizon’s responsibility (my carrier). I went into the Verizon store, and with a Verizon technician we called Asurian. At this point, Asurian said they will send me another phone, but only after they confirm I had sent my phone back to them.

They said they will send me a DHL slip, which I should use to ship the phone back to them. Once the DHL tracking number was in their system, they would send me my “new” phone. It has now been 4 days since they promised me this, and still no DHL slip. I got rid of my land line, and depend on my cell phone completely. It has been a major inconvenience and disruption not having a phone. And after steadily paying my insurance fees, I am upset that this insurance company is giving me the runaround, and basically trying to scam me. Bottom line. Ausurian is a completely incompetent, unethical scammer. Do NOT give them any money. They will not hold up their end of the bargain.

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I too ordered a phone for my wife from Asurion through my insurance with sprint. I payed the deductible and she had no problems with the phone, however, I also lost my phone two months later and ordered one from asurian again. This time my phone came with a cracked screen and keys on the qrty keyboard were not funtioning. I called them and they told me that they would nextday another phone to me. I am waiting on that phone to arrive tomorrow. Yhe person told me to send them the other phone after I received the new one. I guess its all in the person on the other end of the phone what you get and how your treated.

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This is CRAZY!! This was my fight with Asurian today. They sent me a defected phone and then expect me to send it back to them before receiving a replacement. This means that I have to be without a cellphone for two day and lose business. I have been trying to get this resolved for a week now and all they've tone is managed to steel my money, give me the run around, and upset me. I wish there was a way to file a complaint with the BBB. I pay my insurance every month and I PAID for the replacement phone and it comes defected. What type of business is this and why are they still running. I wish more people new about their scam so they would stop using them.

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This insurance company is crap,better off to buy a whole new phone.My husband's screen on his razr phone shattered and after talking to the insurance company,they sent a new phone-yeah right.It was the cheapest looking phone ever,surely not worth the $200 spent for the original and $60 in monthly costs for carrying insurance in the first place.Needless to say we were not happy at all!The charge didn't stay and so we called up the company again,they said we have to send out a new phone not just a battery-anyway after all the hoopla they sent a real razr phone in a verizon box not their box.After the whole thing was said and done I got to thinking this isn't right what they are doing so I wrote to verizon telling them what a pain it was to deal with this company and they refunded our deductable.So if anyone has this problem make sure that worthless company doesn't doop you like they almost did us.

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I filed an insurance claim like you and found out I had to take a refurbished phone or another brand. I paid more for the brand I got and did not want the other. They are comparing apples and oranges when they say one brand is comparable in value to another. This makes no sence. I filed a better business complaint and had a new phone that was the same brand within two weeks!!!!