Apex Digital portable DVD Player - January 3rd 2004 I called the phone number in the back of the operator's manual for customer service; (909) 930-1239 and was put on hold for over 45 minutes.

Apex Digital portable DVD Player - January 3rd 2004 I called the phone number in the back of the operator's manual for customer service; (909) 930-1239 and was put on hold for over 45 minutes.

Apex Digital portable DVD Player

Apex Digital Inc.: electronics; DVD players etc.

2235 E Francis St.

Ontario, Calif. 91761

Email User

I recieved a DVD player ( APEX model # PD-660S ) for Christmas 2003. Two days later, one of our dogs "ATE" the remote control for the unit. January 3rd 2004 I called the phone number in the back of the operator's manual for customer service; (909) 930-1239 and was put on hold for over 45 minutes. Once connected, was told a replacement remote would not be available until Febuary 2004.

I then went back to the store of purchase, and was given the # for 1-800-REMOTES to try to get a replacement from them. I have been on a waiting list for 1-800-REMOTES since Feb. 2004. Several calls to "REMOTES" (friendly calls) to check on their status, with the same results that I had gotten from APEX DIGITAL INC. as they (REMOTES) would also have to get the remote from them (manufacturer).

I ordered the remote through "REMOTES" with the thought that they would have better success of getting a replacement than I would.

After several attempts to contact the APEX DIGITAL INC phone # (always with a projected long hold time). I finally got a toll-free # in June 2004, I called and again was faced with a long hold time. Determined to resolve this I waited to speak with "customer service" representitive (about 1.4 hours) and was told that if I sent them a personal check for the amount of $33.00 for the replacement cost of the remote, that they would send it in 7-10 working days. I mailed the check the next morning to the address they had given me and at the address listed in the back of the owner's manual (the same)., June 23-2004.

July 30-2004, after not recieving the remote, I called again and spoke with customer service and was told "the PRICE of the remote was not in their computer system" and that the order would be processed by August 2-7-2004. (NO REMOTE!!!!)

Several calls later (days apart, each with a different excuse) the remote still has not been delivered.

Each rep said they would "check" into it and would call back next day with status (NO CALL BACKS). One rep said that it was shipped on Aug 4 2004, and when I asked for a tracking # he said "he didn't have it and would call me back the next day with the Fed-Ex tracking #" (NO CALL BACK). And other reps say that the remote is still on "BACK ORDER"; SINCE JANUARY?????

When I ask to speak with ANYONE of authority to resolve this problem, am told there is no-one "in house" with that authority, but am told to "call back tomorrow"??????

Tomorrow September 7-2004 I will try again, (with the expected same results)

If anyone of similar results wish to contact me with similar stories; I can be reached at , Perhaps class action suit might be in order.

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