Brinks Home Security, Irving, TX - I have been a very dedicated and valuable customer of Brinks Security System for over sixteen years

Brinks Home Security, Irving, TX - I have been a very dedicated and valuable customer of Brinks Security System for over sixteen years

Patti (N) H

Brinks Home Security

Attn: Collections Policy Review

8880 Esters Blvd

Irving, Texas 75063

August 27, 2004

Dear Brink’s Collection Policy Review Board, I have been a very dedicated and valuable customer of Brinks Security System for over sixteen years. During that time I consistently paid my bill on time, in fact I choose to pay my bill at the beginning of each year which not only did away with monthly statements for you, but also allowed Brinks to use my money during that time. This also aided Brinks in knowing my bill was paid with out a late payment as well as possible collection worries. During these sixteen years, I never had a problem with Brinks and I was exceptionally happy being worry free knowing that Brinks was on guard. I never once had to have a service call to check my system as it continuously appeared to work as it was intended. I was living in an older home and I finally had to do a little modernization in November of 2002 by replacing the back door as well as the patio door for enhanced security. Since these two doors were equipped by Brinks, I had to call Brinks to come out and disconnect the sensors from the old doors and reconnect on the new doors. I was more than prepared to compensate Brinks for a service call, but instead, I was appalled that I was coerced into signing a contract if I wanted this work done. I had in no way signed a contract before in my sixteen years of service with Brinks. I felt outraged and very uncomfortable as well as agitated with being pressured to sign a new contract. A new contract just because I was modernizing my home with new, safer, energy efficient doors and now I was being required and mandated to signing a three year contract after so many relaxed and carefree years of service from Brinks. The more people I talk to, the more people that agree this wasn’t right nor was it fair as I should have objected more stringently at that time, but I have two small children and live at Dead End Street and I wanted to feel safe for myself as well as my children. I feel as though Brinks took advantage of my being a female as they gave me no further alternative but to sign a multi year contract if I wanted to continue with Brinks. I never signed a contract to begin with, I moved into the home sixteen years ago and all I did was call Brinks on the phone, told them I wanted service and they turned it on, there was no contract signed nor did they ask me in all the sixteen years as a dependable, loyal and dedicated customer. In May of 2004 I sold the home and moved. I still would have been very interested in continuing my Service with Brinks, but felt being in the country it was not a requirement nor a necessity to have as it was in the city of Portland, especially in the area I lived. I have had nothing but pleasant things to say about Brinks, I even tried to get the new owners of my house to sign up since the system was already installed. They still may in the future and optimistically they will. We may perhaps also want to have Brinks added to our home if we feel a need to down the road, but we would like to add Brinks only if we feel you have done a service to us by helping eradicate and eliminate this unwarranted Contract. Brinks is a very large Company and I feel if Brinks, in this case, cares about their customers, truly want to keep a very valuable consumer happy, wants me to possibly come back and use Brinks again, you will be more than prepared to compromise and surrender these charges. I am still stunned, shocked and flabbergasted that I was not able to just reimburse Brinks for a service call, but I was constrained to sign the multi-year contract, I wasn’t even given the alternative of a one or two year, it had to be a three year contract extension. Where was the good Business practice here? After sixteen years of Service as well as being a valuable customer I never had any calls to the house other than a door being opened by a child by mistake. I have spent several thousand dollars with Brinks and at this point in time I am asking that you relinquish the $448.10 that I would be paying for no service whatsoever and just to bring to an end the contract, the one I felt I was coerced into signing in the first place. I look forward to hearing from you with good news. Respectfully,

Patti (N) H

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