AT&T Wireless - I would like all consumers out there to know that employees of AT&T Wireless have no clue what they're doing.

AT&T Wireless - I would like all consumers out there to know that employees of AT&T Wireless have no clue what they're doing.

AT&T Wireless

I would like all consumers out there to know that employees of AT&T Wireless have no clue what they're doing. I've had such a hard time with that company it's really starting to frustrate me. Fist of all, when I purchased a plan with them last year (6/03), I thought everything was fine. Their plan was in a good price range and the guy who sold it to me was very helpful.

I was moving to another area so we took out a "plan map" to see if I would receive coverage there. I moved and sure enough, I had to actually drive to another location to use the phone because I had absolutely no service at my home. I had a lot of minutes because it was my only phone; I wasn't planning on having a land line.

I ended up having to get a land line because I just thought it was ridiculous to have to leave the apartment just to make a call without the call being dropped. I called customer service to see if I could get a plan that had fewer minutes and explained the situation with the rep. I thought she was very rude and uninterested in hearing my story (I'm sure because it happens all the time); she told me that if I were to change my service it's going to cost me because I would be going over my minutes. So it came out to be about $100 in going over minutes.

I understand that my minutes needed to be paid but what upset me was that the rep didn't even give me a solution or advice on either doing it for the next month or whatever. Anyway, I called and spoke with another rep and he told me that he can do the adjustment and switch me over for next the next month; I also appreciated his concerns with my service and his apology. One more thing, all the hoopla with GSM being so great is definitely misleading and false advertising. I had switched this July (04) from digital to GSM and I still am not receiving great service again where I live and I live in the city of Dallas (area without trees or buildings, just a simple WOODED apartment building)! I continue to lose calls and sometimes my phone doesn't even ring. I contacted customer care and the rep, was again not too helpful told me that I would have to purchase a new phone or cancel the plan if I was unhappy with it.

When I purchased the phone and the new GSM plan, the sales person told me that I will receive better service being that GSM offers great coverage. During that time in the store, the sales person told me that my old phone and digital plan will be cancelled. Not exactly. I found that I was getting charged for two accounts being open on one bill. So I ended up paying for that phone to be in use even thought I stopped using it because that's what the "knowledgeable" sales person told me. I had to sit on the phone with the wonderful customer care staff for over an hour (being on hold and telling about three people my story). Finally, someone agreed and credited my account. I live with someone who has Sprint and he has no problem getting calls. In fact, I haven't heard him complain once about his reception being bad. I'm almost scared to get an important call because the phone will probably cut out. Every time that happens I feel like I'm throwing money out the window paying to have this thing as my source for communicating. I requested that I have the phone cancelled without the fee because of all the problems from day one, but of course, that would not be able to happen. She kind-of giggled when I asked, I don't know about you, but that doesn't sound like "customer care" to me.

Oh, one last little thing, when switching over to GSM do you think it would be great to know your contract is being prolonged for another two years? Yeah, me too. Didn't find that out until I looked into my bill online one day out of the blue. My advice; if you got sucked into AT&T wireless, keep the customer care people informed that you're not happy and call about every little detail. Don't be afraid to asked to speak to someone else who may know what they're doing (some people I've spoke with aren't exactly sure what's going on).

And, when buying a new phone or plan in the store, ask questions and make sure your sales person can answer them. They seem to send you to customer service a lot so they can have their sales and continue the day. Remember, your stuck with what you've purchased-- I'm reminded of it everyday. Please give feedback on this. I would like to know if anyone else has these kind-of problems. I've read some of the complaints and am not shocked to read what other people are going through. Thank you, Jessica

G, Jessica

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