Best Buy - On August 22, 2004 I took my Compaq PC for repair to the Best Buy store located at Woodbridge NJ (Store 456)675 Us Route 1 South. Iselin, NJ 08830 Phone: 732-596-1220 and yesterday September 14, 2004 I called and they told me my PC is not ready

Best Buy - On August 22, 2004 I took my Compaq PC for repair to the Best Buy store located at Woodbridge NJ (Store 456)675 Us Route 1 South. Iselin, NJ 08830 Phone: 732-596-1220 and yesterday September 14, 2004 I called and they told me my PC is not ready yet and I have to wait for 14 more days because they couldn''t fix the problem in the shop

Complaint against Best Buy, read story below from bottom to up. So far, nobody from Best Buy had been called me yet. -----------

----- Marcos, Thank you for contacting Best Buy about your recent experiences with one of our stores. I'm Sonia with Customer Care. We realize it can be frustrating when you do not get the service you expect, and we are disappointed we did not meet your expectations when you brought your computer into the BestBuy store in Woodbrige.

We called the Woodbridge store and spoke with one of the managers, Reggie, and asked them to call the service center Tuesday to find out the repair status on your computer. I also asked Reggie to then have someone from the Woodbridge store contact you directly with the updated information about your computer. You can expect to hear from them soon. We apologize for the inconvenience and the amount of time it is taking to get the information you've requested. Best Buy takes great pride in providing a fun and easy experience for our customers, and we have shared your comments with the management teams from the appropriate departments who will review the situation for improvement opportunities.

Please be certain Best Buy will continue to focus on satisfying our customers every chance we get. Thank you for sharing your comments with Best Buy. Please don't hesitate to

contact us with additional questions or concerns.

Best wishes from Best Buy,

Sonia and the Customer Care Team TRACKING NUMBER: A00003261085-00011917852 -----Original Message-----

From: Email User

Sent: 27 Sep 04 13:30:47

To: Email User

Cc:

Subject: My PC under repair for more than 32 days Miss Sonia: Yesterday, September 25, 2004 I went to Best Buy Store at Woodbridge to enquire for the status of my computer. I was astonished when I found nobody knows where my computer was. After almost 40 minutes of waiting at last one of the employees, whose name is Jose, told me my PC was sent to the manufacturer for repairment. I asked, how long I have to wait for my PC, he told me he didn't know the answer and advised me to just wait. I am waiting for more than a month.

Can you tell me how long I have to wait for my PC?

Service Order: 00456-776070619

Date of requested service: 8/25/2004

Brand: Compaq

Serial #: mx23729017

Schedule Completion Date: 9/2/2004

According with Jose, my PC is at the Service Center with phone number: 410

540-8064

Can you make a phone call to them and ask about my PC? if so, thanks.

Sincerely,

Marcos A

Computer Engineer

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--------------------- Email User wrote: Marcos, Thank you for contacting Best Buy about your recent experience with one of our

stores. I'm Sonia with Customer Care. We realize it can be frustrating when you do not get the service you expect, and we are disappointed we did not meet your expectations when you brought your computer into the Best Buy store in Woodbridge to be repaired. Although we attempt to provide the most accurate estimate for repair time, we are subject to the manufacturer's expedience as to when ordered parts are supplied, or if we have to ship a computer out for repairs. Best Buy takes great pride in providing a fun and easy experience for our customers, and we have shared your comments with the management teams from the appropriate departments who will review the situation for improvement opportunities. Please be certain Best Buy will continue to focus on satisfying our customers every chance we get.

Thank you for sharing your comments with Best Buy. Please don't hesitate to contact us with additional questions or concerns.

Best wishes from Best Buy,

Sonia and the Customer Care Team TRACKING NUMBER: A00003261085-00011804438 -----Original Message-----

From: Email User

Sent: 15 Sep 04 12:19:26

To: Email User

Cc:

Subject: BestBuy.com - Contact Us - Repairs & Parts This inquiry is related to: Web My inquiry is specifically related to: Repairs & Parts Primary Phone: 7323242631

First Name: Marcos

Last Name: A

Order Number: Questions or Comments: Dear Sir: On August 22, 2004 I took my Compaq PC for

repair to the Best Buy store located at Woodbridge NJ (Store 456)675 Us Route 1 South. Iselin, NJ 08830 Phone: 732-596-1220 and yesterday September 14, 2004 I called and they told me my PC is not ready yet and I have to wait for 14 more days because they couldn''t fix the problem in the shop. I think this repair department in your store has to be improved. Marcos A

Computer Engineer

US Army

A, Marcos

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