Sears Siding - In 1996, I had Sears "BEST" vinyl siding installed at a very high cost

Sears Siding - In 1996, I had Sears "BEST" vinyl siding installed at a very high cost

Sears Siding

In 1996, I had Sears "BEST" vinyl siding installed at a very high cost...assuming I would receive the BEST service. Within one month of installation, 20 to 25 percent of the siding blew down in a brisk (15-20MPH) wind. After reinstallation and another short period of time, in another brisk wind approximately 5% of the siding blew down. Some of the second blow-down was the reinstallation. After months of call-backs and frustrating responses, it appeared the siding was at least staying in place during a brisk wind. And that is after complete tear down and reinstallation of one wall...and "tightening" of the siding on a second of the four walls. Now, after numerous inspections and even some comments by other Sears sales representatives...the siding is showing serious signs of poor installation. Buckling of siding sections, separation (unlocking) of adjoining sections, etc. Two Sears "experienced" technicians even commented the installation has serious flaws. One of the technicians even took pictures for the "home office" to evaluate (to determine whether the siding problem was installation or "manufacturing defects." The "home office" determined it was probably manufacturing defects...based solely on the pictures. They did not take in to account their own technicians' comments the installation was seriously flawed. I asked for a Sears repair crew to come repair a NEW separation/blow down which has developed. I was advised Sears does not have repair crews for installations which are "out of warranty," which is to say older than ONE YEAR. (Sears is so proud and confident of their installations that they warrant them for ONE YEAR...isn't that just great.)

For a "fee" of $100 to $166 dollars, Sears will locate a "Sears authorized" repair crew and refer them to me for repair. The repair cost is, of course, in addition to this "fee," for which Sears has only made a telephone call to have the repair company contact me. For $100 to $166, I get this fantastic service from Sears!!!!!!! Until the manufacturer determines whether there is a "maunfacturing defect," Sears will do nothing else. So I am caught between the manufacturer and the installer, each trying to blame the other for the problems "I" am having. By the way, the manufacturer claims their vinyl siding will last for 50 years. I will not identify the manufacturer; their evaluation as to whether there is a "manufacturing defect" has not been completed. John M. H

Holliday John M

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I just had Sears install Siding for me and the cost was a little higher than others but contrary to what was said earlier Sears not only warrantees the siding for you lifetime but doubles it to 2 lifetimes meaning as long as you own the home as well as your children or hte next person who buys your house!

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I'm a siding contractor, and have been for 22 yrs. I have been behind sears a dozen times to repair their jobs. I have never worked for sears, this is why. They will send anyone with little or no experiance out to do their jobs. Sears rule of thumb is to price their jobs at $250.00 per square, and using their brand of siding (which is crap). A good brand of siding costs around $60.00 per square, and a good installer will install it for around $60.00 per square. totaling around $125.00 per square installed. Sears is doubled that. I'll warranty my installation for 3 to 5 yrs. The only time a homeowner ever calls me back is to do more work, and I'm proud of that.