Charter Communications Cable service - Cable TV service / installation

Charter Communications Cable service - Cable TV service / installation

Consumer follow-up message - November 20, 2004 - From: //

Charter Communications email address: Email User My previous post in regards to POOR customer service and scheduled appointment.

Charter Cable for the San Gabriel Valley, California Area

In another attempt to complain we had contacted supervisor Sebatian and he had apoligized for the FAILED attempts at our numberous appointments that we had to rescheduled and have somebody miss out on work in order to get a simple line connected to our additional one. Sebatian said he would credit our bill $20, Wow a whopping $20, that might just buy us lunch, but what about the 3 different days that we waited and the phone call that we never received. However Sebatian said the credit would be for $50, of course when we received the bill and only showed the $20 credit called On Time Satisfaction, we were not at all SATISFIED. We of course called back to ask why the $20 credit only and he told us that was all the credit we were getting. We discussed back and forth and since we are not getting anywhere with the conversation we have no choice but to bring this attention to higher matters.

How can you make appointments and not honor them? Maybe the consumer should make the appointment and not be home, would that be fair to you? If an appointment is to be rescheduled shouldn't the customer be notified? With this type of service, you are lucky you the only business the services the area. We are very UNSATISFIED with the service and treatment of this so call "APPOINTMENT". I ask you what is the purpose of an APPOINTMENT if you don't show up or call?

Cable TV service / installation

I am a current subscriber to Charter Communications Cable service. I had scheduled an appointment to have another line installed at my residence. Of course the Cable TV company couldnt give me a specific time and it was an all day wait. I come back at the end of day and call the cable company at 7:00pm to find out they had rescheduled my appointment and of course did not call to notify us at all. The rescheduled appointment was another all day wait, my spouse waited and again we got a no show and the cable installer called us after 7:00pm to say the he would be out before noon the next day.

The next day arrives and luckily 5 minutes before noon and does his assessment. We now schedule another appointment for installation which already should of been done at this time. The installer was a no show and we were outraged to be waited now 4 times to get this installation done. Installer was informed to call us if he was to be late or cant make it and as usual NO Phone call.

We called and called to complain and we finally we able to get another installer out to get our service done, and of course no apology and who is to compensate us for all the lost time waiting for service promised on an appoinment. What good is making an appoinment I wonder. Charter Communications Cable service is got to be the worst customer service oriented business that I have encountered for being such a large business. Edward L

Monterey Park, CA 91754

Click this link to e-mail the above consumer: //