Dish Network - We are going to make another attempt to clear up our account, this time by email.

Dish Network - We are going to make another attempt to clear up our account, this time by email.

Consumer follow-up message - November 24, 2004 - From: //

Thank you for the info and for the help.

As of this time, we have heard from Dish and they have agreed to settle with us by paying only the amount that was left on our contract.

We have sent the check, but have not had a final receipt that the issue has been settled.

I feel sure that it will be taken care of, but I would still like this letter to go on record so that others who might have had the same problem will know how to go about resolving it.

I think that notifying your company and being able to put a letter about the problem online definately helped us solve the complaint in a quick manner.

We are now having a problem with our ATT wireless phone, so I will most likey be writing you aother letter about that soon!

Thank you for helping. It's very much appreciated!

Colette C

Dish network Dispute

TO: Dish Network From: Compton, Leonard and Colette Dear Sirs: We are going to make another attempt to clear up our account, this time by email. We moved in April. The circumstances were strained since the house we were renting was sold and we had closed on a house. We were moving fast and frantically. Because of my husbands work schedule, and he is the person who signed your contract, I had to make all the arrangements for utilities to be stopped and transferred. I tried to call the local Dish Network who did the installation, but they were no longer in business which was not surprising since we did have several problems with the company when we first signed up, so I called the 800 number. I explained to the rep that we were moving and asked if our account was clear. I was told it was. It was NEVER our intention that our account be cancelled. Whatever was left on our contract, is what we wanted to pay and there was only a few months left. Once we moved to our new address, much of our mail did not make it here or was very much delayed. I received an "interruption in service" letter, but was not worried because we knew there had been an interruption since we had moved. I was expecting a balance for the two months we had left on our contract. We then received the cancellation fee bill of $219.01 and we were floored! At that time, I made an attempt to call Dish Network and explain but was told I had no option. Then we received a letter from a debt collector. I called them and explained our situation. I was told I would have to work it out with the Dish Network but I informed them that I would be disputing the bill. I then called a few of the other local dealers and explained our situation. I was told that we did have a legitimate grievance and they gave us a number to call and told us to ask for a supervisor. When I did this, the rep would not turn y call over to a supervisor. I made several attempts with the same outcome. I then called a few other local dealers and explained my problem again to them. Since my husband was the one who signed the contract, Dish should have spoken directly with him about ANY sort of cancellation, which was never done. When I made the origianl call to Dish, I only wanted to know if our account was clear. No one ever said anything about talking to my husband about a cancellation since he was the one who signed the contract. Neither my husband nor myself has ever made an early cancellation on any of our contracts. With only two months left on our Dish, at about $70.00, why would we opt to cancel at a cost of over $200.00? It was NEVER our intention to not pay our bill and we have made this very clear to Dish network. We understood that we needed to pay the amount left on our contract and that is what we wanted to do and still want to do, but the amount on our bill for cancellation does not reflect our intentions. We have worked hard to clear our credit and this is very upsetting to us. The local dealer understood, and gave us a second number to call at Dish and told us to talk to an NFOC or coach but again, the rep would not connect us to one. I now have this complaint on paper and besides sending it to your web site, I have sent it to many Dish web sites and regular mail departments and I am also sending a copy to the BBB in Denver. I will then send a copy to the debt collector. I hope that this can be resolved without any further problems. Sincerely, C. H. C

Colette H

Click this link to e-mail the above consumer: //