Comfort Inn, Roseburg, OR - Now, several weeks later, my credit card has been charge a fee of $300 for smoking in the room

Comfort Inn, Roseburg, OR - Now, several weeks later, my credit card has been charge a fee of $300 for smoking in the room

Roseburg, OR Comfort Inns

My husband and I were traveling from California to Washington. After midnight we stopped in Roseburg, OR at a Comfort Inn. We are smokers and I am certain that when I checked into the hotel, the desk clerk had to have smelled smoke on my cloths. Unknowingly, I checked into a non-smoking hotel. I did not see any sighs on the outside of the building or in the lobby of the hotel that indicated it was a non-smoking hotel. In the morning I searched our room for an ashtray. Then I looked for a non-smoking sign, first inside of my room, then on the outside of the door and visible hallway. No signs. Unfortunately each of us smoked one cigarette in the room, assuming that the maid had not supplied ashtrays. As we left, I saw a “No Smoking” sign on the wall at the top of the stairway. I had not seen it the night before, due to the hotel clerk talking to my husband and me as we went up the staircase to our room, keeping our heads turned down the stairway rather than looking ahead of us. On the back through Oregon I noticed a billboard that stated that the Roseburg Comfort Inn is the only non-smoking hotel in Oregon. We were frustrated that we selected that specific hotel, from the many that were available, and discussed that we would probably be charged an extra night’s fee due to our smoking. Now, several weeks later, my credit card has been charge a fee of $300 for smoking in the room. I called the hotel and spoke to their manager, who said that I signed the registration form that notified me of the charge. While that is a very true statement, I believe that a hotel that wants to enforce an non-smoking policy, would inform a customer smelling of smoke of their policy, and have signs in very visible locations. I am now curious at how much extra income they are earning from this deceptive practice. The total cost of renting a room was $73.58. A $300 additional charge is a substantial profit for them, as in our case I am certain that all they did was air out the room and spray the air. If they truly wanted to have a non-smoking hotel, wouldn't they have signs at their registration desk and point out that all rooms are non-smoking? I respect a persons desire to not be in a smoking hotel, and am certain we would never stay in a hotel that made consumers aware of their non-smoking policy. Jim & Jan B Click this link to e-mail the above consumer: //