Mediacom - television cable service providers

Mediacom - television cable service providers

mediacom television cable service providers.

This is an e-mail that I sent to Mediacom. Their website states that they will answer e-mails within 24 hours. They do not. I want to compliment you on your training of your telephone representatives. You have taught them how to lie and tell the customer whatever they want to hear. You have taught them how to shield management from customers who are unhappy about being lied to. I first called on or about September 23rd. To my amazement, (because of the recent hurricane Ivan) I was told that they would be out the following Monday, the 27th between 1 and 5 p.m. At 5 p.m. that day, I had seen no cable man.

I called your well trained liars and they told me that he was definitely coming and that he would be there by 6:30 p.m. At 6:45, I called back and they said no one was coming. (So far, this was 1/2 day of work that I missed.) I then asked to speak to a manager and was flat refused. I called back and got the same person and asked her what I had to do to talk to someone other than her and was told I would have to call back and take my chances. The next day I called and asked to speak to a manager.

I was told that they were all in a meeting and that one would call me back. No one ever called back. That afternoon, I called and got a very polite prevaricator. They told me that they would give me my first month of Cable for free, for my inconvenience, and that they would have someone come hook me up Friday the 1st and if not then, no later than Monday the 4th. They also told me at this time that since I did not need to pay (because of the free connection and the free first month) that I did not need to be home.

It is now Tuesday, the 5th of October. I called this morning and was told that I could not possibly be connected until October 19th between 1 and 5 p.m. and that I definitely needed to be there. (I can't imagine why. The cable connection is outside and the house is already completely wired) I asked if they were really coming this time and they assured me that they were. So I can only assume from my past experience, that they really just want me to miss another half day of work and I am guessing that they will not really show up. I will be looking for a good website to post this story on. I will be forwarding it to the Satellite companies who always love to hear about Cable companies' shady customer service tactics. I just wish I could figure out how to get this story in front of someone in management at Mediacom. Surely someone at your company would agree with me that this is no way to treat would be customers. Just in case this does get to someone that can help me, please call me on my cell at 251-463-4022. in desperation, dana. Dana T

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