Cingular - After being a customer for more than 4 years and paying them almost if not more than $300 a month you would think that I would be consider or treated like a valuable customer. For the last year I have been calling Cingular because I do not get

Cingular - After being a customer for more than 4 years and paying them almost if not more than $300 a month you would think that I would be consider or treated like a valuable customer. For the last year I have been calling Cingular because I do not get any reception in my house.

After being a customer for more than 4 years and paying them almost if not more than $300 a month you would think that I would be consider or treated like a valuable customer. For the last year I have been calling Cingular because I do not get any reception in my house.

All I have heard is that they are trying to work on installing more towers. I have been understanding and have not terminated my contract. However aroung May I called them because I was fed up with not getting reception in my house.

I talked to their customer service and once again was told the same thing. That same day I changed my plan to a more expensive plan and also inquire about when it would be time for my next upgrade.

I had previously been told that I would be able to upgrade my phones at the end of the first year of my new contract. However Cingular s customer service told me that I would not be able to do it till next year.

However the associate nicely told me that she was going to talk to her manager about this. She then came back to the phone and told me that because of all the trouble her manager had authorized me to upgrade my phone at the end of the first year of the contract.

This past week I called Cingular with some questions and again inquired to make sure I was able to upgrade my phones now. However the associate that helped me told me that she had no notes in her computer about the authorization previously offered to me. This is the second time that Cingulars customer service forgets to enter something in their computer and I the customer has to pay for their mistakes.

I then asked to her manager and the manager told me the same thing. Two days later I contacted Cingular to try to get an answer as to why I had been lied. The assoc that helped me said that the associate that had originally had helped me was probably "pulling my leg" in other words lied to me. I asked how it is possible for him to say that which means that Cingular associates lie to their customers.

He said that there are those associates but that he was a professional and was making sure to write his notes. I explained to him that I work in customer service as a manager and always try to give

the best customer service. I also pointed out that he was not professional by expressing himself the way that he did about his co-workers.

At this point I am really dissapointed with Cingular because this is the second time in a year that there customer service lies to me. I was not asking for anything for free I was going to pay for the upgrade and going to add a new contract with them for 2 more years. However right not I am at the verge of paying the fee to terminate my contract with them.

All the times that I have called them I have not even heard an apology or what could they do to help me. I am so dissapointed with them that will share my experience with all of my friends and customers so that they themselves don't get this kind of treatment.

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