Norton Internet Security 2004 - Having encountered numerous system stability problems after the installation of Norton Internet Security 2004, I tried to obtain a refund from the retailer, PC Ideas

Posted on Wednesday, October 6th, 2004 at 12:00am CDT by b62de3b0

Company: Norton Internet Security 2004 - Having encountered numerous system stability problems after the installation of Norton Internet Security 2004, I tried to obtain a refund from the retailer, PC Ideas

Category: Other

Norton Internet Security 2004 - Having encountered numerous system stability problems after the installation of Norton Internet Security 2004, I tried to obtain a refund from the retailer, PC Ideas

Norton Internet Security 2004

Complaint

Having encountered numerous system stability problems after the installation of Norton Internet Security 2004, I tried to obtain a refund from the retailer, PC Ideas . This was met with a complete refusal, leaving me with no option other than to claim a refund from the manufacturer, Symantec, under their 60-day money-back guarantee. I made my claim under The Sale of Goods Act in that the goods are not of merchantable quality, i.e. they are not fit for the purpose they were intended. The refund amounts to UKP39.95 . Symantec Customer Service was appalling; I never spoke to the same person twice and promises about returning phone calls were broken. Eventually, I was informed that, despite paying the same price as the boxed product, because the software I purchased was an OEM version, i.e. for bundling with Pcs only and not to be sold separately, the money-back guarantee did not apply. Therefore, I am trapped in an argument between PC Ideas and Symantec over who sold what to whom. PC Ideas sold me an OEM version of the software, which they must have known is expressly forbidden by Symantec. In doing so, they completely invalidated the Symantec 60-day money-back guarantee. Having broken the terms of sale with Symantec, PC Ideas are now refusing to honour the 60-day money-back guarantee that would have applied to the product, had they sold me the LEGAL version. In essence, PC Ideas are punishing the customer for their misdemeanour.

Moreover, PC Ideas are seeking to justify their stance by implying that there is something wrong with my computer, which is absolute rubbish. It was in perfect working order before I installed Norton Utilities 2004 and, having since restored the computer back to its original state, it is running normally once again. Also, since I have already installed another product, which carries out the same tasks as Norton Utilities 2004, their offer is moot.

Despite involving my local Trading Standards office, I am still waiting for a full refund.

Tim C

TC

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