V60v by Motorola / SPRINT - This last phone I bought was $249.99 purchased on August 16th right from their web site. On the email confirmation I received of the order it states I would get $150 rebate. Sprint keeps sending me emails or rejection postcards

V60v by Motorola / SPRINT - This last phone I bought was $249.99 purchased on August 16th right from their web site. On the email confirmation I received of the order it states I would get $150 rebate. Sprint keeps sending me emails or rejection postcards that they are rejecting my rebate.

I have been with sprint for a few years now and I have to say I think their rebate department needs to be totally redone or better done away with. I have purchased 3 phones from them totaling over $700 and have had a terrible time getting my rebates. I think Sprint falsely advertises on their rebates.

This last phone I bought was $249.99 purchased on August 16th right from their web site. On the email confirmation I received of the order it states I would get $150 rebate. Sprint keeps sending me emails or rejection postcards that they are rejecting my rebate. First rejected was that I don’t have a proper receipt, well the only receipt I got from the online purchase was an email confirmation of the order, no packing slip came with the phone. Second rejection was again no proof of purchase on the phone – could sprint not check their own web site purchases and prove I bought the phone, no I had to fax them my credit card bill showing it was paid. Third rejection was I did not purchase the phone from a company that the rebate falls under – wow that is original since I bought the phone from their website and it stated I was to get the rebate. Fourth rejection stated you did not send your information in on time – I called sprint talked to Karen Vela and supposedly got that one straightened out. Fifth rejection stated again we did not receive purchase price of the product – so now I am back to square one. I have talked to 4 representatives at Sprint whom all informed me my rebate information was fine and I would receive my rebate. But as you know that is not true because Sprint keeps sending me rejection excuses and that is all they are. I think sprint lies and they should just lower their prices on their phones and quit the rebate process since they don’t honor their rebates any way.

I have begged sprint to take the phone back and credit my credit card for $249.99 price of the phone less taxes and to honor letting me out of my two year agreement with them. I would like them to settle this matter in full and we no longer do business with each other, but sprint will not let me out of the agreement. I can assure you once my agreement is over I am moving on and I will never purchase another phone from this company. Regards, Tanner

Jacqueline T

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