Brother MFC 3420-C - I purchased this multifunction device two months ago and it stopped printing last week. I purchased the machine through newegg.com, and they are willing to replace the unit with another one like it, but I do not want another Brother p

Brother MFC 3420-C - I purchased this multifunction device two months ago and it stopped printing last week. I purchased the machine through newegg.com, and they are willing to replace the unit with another one like it, but I do not want another Brother product.

Brother MFC 3420-C

I purchased this multifunction device two months ago and it stopped printing last week. I purchased the machine through newegg.com, and they are willing to replace the unit with another one like it, but I do not want another Brother product. After searching on the 'net, I find that there are many complaints about Brother printers and myriad problems with the printheads on these machines.

I have searched my area for a Brother service center, but even using the 150+ mile search mode, none are listed. I have tried to contact Brother via internet, but their pages are unavailable and they are "very sorry for the inconvenience." While I have not been able to contact anyone with Brother, as I stated above, I do not want a replacement, I want a refund.

It appears that Brother has a long history of these problems and it's time they were called to account for their negligence and inattention to these matters. Any help you can offer would be greatly appreciated.

Barbara H Click this link to e-mail the above consumer: Email User Consumer