Cyberwize - A company as large as Cyberwize and the way the meetings are so up beat to talk you into joining, why is it so hard to get my refund on something I never received.

Cyberwize - A company as large as Cyberwize and the way the meetings are so up beat to talk you into joining, why is it so hard to get my refund on something I never received.

From: "Trina Nilsson-M

A company as large as Cyberwize and the way the meetings are so up beat to talk you into joining, why is it so hard to get my refund on something I never received. This is the third time I have e-mailed this to you and I have called 5 times to customer service and I still can't get anywhere. Please respond to this and my phone calls about when I will get my $108.39 refund. I have been waiting since July.

Trina Nilsson-M

Livingsaton, TX 77351

Note: forwarded message attached.

This is regards to Cyberwize.com, Inc. My name is Trina Nilsson-M and on June 6, 2004, I signed up for the supplement package for 99.00 at one of the meetings in Dallas. Ross took my information and my credit card number and submitted it to the company. In mid-July I still had not received my product, so I contacted Cyberwize customer service. After checking they found that the only information they had registered was my name and they charged my credit card for $108.39. I then was told that I would be credited the amount of $108.39 within 72 hours, because I didn't feel I should have to wait that long to receive the supplements.

The person I spoke with agreed. It is now October and I still have not received my credit. I was told today that they would be sending a check out to me instead of crediting my account and the gentleman that I spoke with was to call me back before 5:00pm to let me know the status of this. I never heard anything back from him.

I have made 4 phone calls to customer service, each being put on hold for more then 20 minutes, waiting to talk to someone about this problem. Each person that I have spoke with said that they would take care of this matter and rush it through accounting for my credit of $108.39, and all promised to follow up with me as to the progress.

I still have NOT received my refund nor have I heard from anyone with a follow up. I have spent 120 minutes on hold waiting to talk to someone, to get this refund and I am tired of dealing with this matter. All I want is my refund. Why does it take 4 months to do that. I feel at this point I should be compensated for all the wasted time I spent on hold, along with my full refund. I hope that this is not the way everyone is treated. I have been very patient, but I enough is enough. Please advice and assist me in this matter.

Thank you for your time and promptness in this matter.

Sincerely,

Trina Nilsson-M

Livingston, TX 77351

Trina Nilsson-M

Click this link to e-mail the above consumer: Email User Consumer

Comment On This

To Whom it May Concern:

Please be advised our office issued a refund to the above-referenced complainant on 11/15/2004, thus we would respectfully request that your site remove this posting with the utmost haste in order to protect our company profile from undue harm. If you have any further questions or instructions please feel free to contact me directly at your earliest convenience, and I will be happy to assist you in any way possible.

Thank you in advance for your cooperation and consideration.

Sincerely,

Tricia L. Gallagher

Compliance Officer

Cyberwize

2829 Cattlemen Road

Sarsota, FL 34232

(941) 371-1010 ext. 2099

triciag AT cyberwize.com

Comment On This

To Whom it May Concern:

Please be advised our office issued a refund to the above-referenced complainant on 11/15/2004, thus we would respectfully request that your site remove this posting with the utmost haste in order to protect our company profile from undue harm. If you have any further questions or instructions please feel free to contact me directly at your earliest convenience, and I will be happy to assist you in any way possible.

Thank you in advance for your cooperation and consideration.

Sincerely,

Tricia L. Gallagher

Compliance Officer

Cyberwize

2829 Cattlemen Road

Sarsota, FL 34232

(941) 371-1010 ext. 2099

triciag AT cyberwize.com