efax.com - eFax does cancellation via chat client (LivePerson) with no confirmation number for cancellation nor do they send an email confirmation even when the customer requests for it.

efax.com - eFax does cancellation via chat client (LivePerson) with no confirmation number for cancellation nor do they send an email confirmation even when the customer requests for it.

UNFAIR BILLING PRACTICES

I have been billed a total of 3 months ($12/month) after I have cancelled multiple times for the same eFax (http://www.efax.com) account. eFax does cancellation via chat client (LivePerson) with no confirmation number for cancellation nor do they send an email confirmation even when the customer requests for it.

In fact, after the first two times I tried to cancel, their response was that they would keep my account active free for an additional month for me to decide then would automatically cancel it if I do not verify my intention to continue.

Of course, after the first time, I found my credit card charged again. The next time I asked for cancellation, they gave me the same story and would not allow me to just plain cancel. Not suprisingly, I have found that I have been billed once again today.

I logged on again to cancel my account via LivePerson. The Customer Service Representative said that my account was cancelled on 9/19/2004 at the same contradicting herself by saying that I am paid up until 11/19/2004. What's the logic?

I cancelled on 9/19/2004 but have been charged for 9/19/2004-10/19/2004 and again from 10/19/2004-11/19/2004? Again, I was refused an email confirmation of cancellation and refund for at least 1 month (although they owe me 2 months). I did take screenshots of the conversation on my desktop as well as save the transcript.

I will make a note to call my bank to make sure I am not billed again. However, imagine how much income eFax is unfairly getting for charging supposedly cancelled accounts (12/month). I'm going to ask my bank to send me a new card/# just so they don't do this unfair recurring billing again.

My advice: Talk to your bank/credit card company ASAP to make sure they don't bill you after cancellation. Cancel your card and ask for a new one if you have to. 12/month is easy to overlook but still unfair of eFax.

Gary H Click this link to e-mail the above consumer: Email User Consumer