Ducane Gas Grill - I purchased a Ducane Gas Grill with unlimited life time warranty. Now I'm told Weber bought out Ducane but did not buy the warranty liability. I was told by the dealer that part of the purchase was to be a reserve of money to handle war

Posted on Saturday, October 16th, 2004 at 12:00am CDT by 0dde4c9e

Company: Ducane Gas Grill - I purchased a Ducane Gas Grill with unlimited life time warranty. Now I'm told Weber bought out Ducane but did not buy the warranty liability. I was told by the dealer that part of the purchase was to be a reserve of money to handle war

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Ducane Gas Grill - I purchased a Ducane Gas Grill with unlimited life time warranty. Now I'm told Weber bought out Ducane but did not buy the warranty liability. I was told by the dealer that part of the purchase was to be a reserve of money to handle warranty claims

Ducane gas grills

I purchased a Ducane Gas Grill with unlimited life time warranty. Now I'm told Weber bought out Ducane but did not buy the warranty liability. I was told by the dealer that part of the purchase was to be a reserve of money to handle warranty claims.

But Weber customer service denied it. Can you find out what the terms of the sale were or if there is any recourse to this warranty issue? I'd like to know if there is a class action law suit filed yet. thanks

Lance or Gini M Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_68752# Consumer


4 Comments

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6ea522e6, 2008-04-22, 07:06PM CDT

My Ducane Grill is 21 years old and I have had to replace a few things along the way , but was recently informed by an Ace Hardware Store that Weber bought out Ducane. Ducane was originally manufactured in South Carolina where I purchased it at the factory. Now what do we do for parts, etc. ?

1633cbdc, 2008-12-17, 11:02AM CST

From what I can gather on this subject, we are all out of luck. Many parts are no longer made. I'm looking for a manifold assembly #20175101 but every source I try says no longer made. So much for unlimited lifetime warranty unless it means the lifetime of the company.

4e148a6d, 2010-09-15, 11:16AM CDT

did you ever get any where on this. I am in the same situation with my grill. Disappointed to say the least.

D Collins

badc6fdc, 2012-07-04, 06:09AM CDT

Very poor transition of DUCANE to WEBER. Best to get parts at: http://www.bbqparts.com/orderformresp.htm

all in stock, reasonable $$$$

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