Ford Focus 2002 Model - I purchased a brand new Ford Focus 2002 Model in February 2004 from McEnerarney Motors

Ford Focus 2002 Model - I purchased a brand new Ford Focus 2002 Model in February 2004 from McEnerarney Motors – 30 Richmond Street, Port of Spain, Trinidad, West Indies. Since its purchase to date November 5th I have had numerous problems with this vehicle

Ford Focus 2002 Model

I am writing from Trinidad and Tobago. I wish to lodge my complaints in writing with the hope that something can be done or at least that other persons are not caught in the position I now find myself. I purchased a brand new Ford Focus 2002 Model in February 2004 from McEnerarney Motors – 30 Richmond Street, Port of Spain, Trinidad, West Indies. Since its purchase to date November 5th I have had numerous problems with this vehicle. Firstly, the brakes make a noise when reversing the vehicle. I have been told by McEnearney Motors Trinidad & Tobago (the dealer from which I bought the vehicle) that that noise is normal with new vehicles and the noise will go away with time. This problem persists. Secondly, I have had the brakes peddle go flat to the ground while traveling at 30 miles per hour in normal traffic. This has occurred at least three times in the first eight months of owning the vehicle.

I have taken the vehicle back to the agents who have changed on one occasion the master cylinder. Each time the vehicle is taken in it for this problem it is given back to me saying that the car is safe to drive. I have dealt with one Mr. Naipaul, the Service Manager at the company. The car also broke down on October 25th for a failed thermostat. My last meeting with representatives of the company was held on November 5th 2004 at the head office of McEnearney Motors (Trinidad & Tobago). I met with Mr. Naipaul, his boss Mr. Nigel Bissoon, the General Manager and conference call with one Mr. Bob Farnsworth, the Area Manager at Ford. I believe Mr. Farnsworth was teleconferenced from the United States of America. The outcome of the meeting can be summarized as follows:- Mr. Farnsworth indicated that he has never heard of this problem on this type of vehicle. He indicated that this problem tends to happen to larger vehicles carrying heavy loads and going up hills.

Mr. Farnsworth said that Ford’s position is that nothing can be done if this problem cannot be demonstrated to the dealers and that the vehicles should be brought in as many times as required.

Mr. Farnsworth also indicated that when situations like this arise from his experience, the customer can no longer afford the vehicle and is looking for a way out. This does not apply to me!!!

In summary, there is no recourse action for the customer – MYSELF!

What action can I take at this time? Leslie Ann F

Leslie-Ann F Click this link to e-mail the above consumer: Email User Consumer