Dell Inspiron 5150 - Last January I bought a notebook Inspiron 5150. In July it started having problems; every time the computer was turned on and I started working, it turned off

Dell Inspiron 5150 - Last January I bought a notebook Inspiron 5150. In July it started having problems; every time the computer was turned on and I started working, it turned off

Upset with Dell

Last January I bought a notebook Inspiron 5150. In July it started having problems; every time the computer was turned on and I started working, it turned off. Afterwards, the computer could not be turned on at all. It wasn’t a heat problem, nor was it a dust issue, because if you push the

keyboard or palm rest with your hand, the notebook worked perfectly. Dell’s technicians told me that the problem was related with the motherboard. Therefore, they sent a new motherboard and assured that the problem would not happen again. Four months later, the same problem occurred (with the

same symptoms). Dell’s technicians tell me that it’s the motherboard again and that they will send me a replacement board, which will take 15 days. I am a consultant; my notebook is a necessary tool for my work, and without it I cannot work. Now, I have to wait 15 days to have the replacement and to have my problem resolved. Additionally, my warranty expires in 50 days; however, DELL is not giving me a full extension of my warranty. The only

options given are to extend for a limited period of time (3 months) or to buy a new warranty. I’m really disappointed and upset with DELL. I bought a US$2,200 notebook which has not worked properly since I got it. The negligence of Dell and Dell&#180s technician has caused me ECONOMICAL DAMAGES because I had to waste half of a month every six months to submit my computer for its reparation and with the same problem!!!!. I explained to them that what I want is to return the notebook and get a refund for the money paid since I feel ripped off because what I bought is a computer that should have worked properly since the beginning. It is not reasonable that it has to be repaired twice

in less than one year. Dell&#180s answer was that they are not prepared to refund the money paid. This is ridiculous since the recurring fault was caused by their hardware. I do not recommend to buy anything from Dell from now on, and I will do my best to assure that other consultants, family, friends or any person not to buy

anything from Dell either, their hardware is unreliable and their service lacking. After months of problems I can say from first hand experience that Dell is more concerned with selling damaged hardware than taking care of their customer base. Ungry Customer S. R.B

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