AT&T CallVantage - On 10/20/2004 I signed on for this new AT&T program with much excitement only to be greatly disappointed.

AT&T CallVantage - On 10/20/2004 I signed on for this new AT&T program with much excitement only to be greatly disappointed.

AT&T CallVantage

CallVantage ---- What a nightmare! On 10/20/2004 I signed on for this new AT&T program with much excitement only to be greatly disappointed. Confirmation # 724672613 On 10/25/2004 I received the telephone adaptor kit and over the next few days spent many hours trying to make this work unsuccessfully. I made numerous attempts to get the system to work, calling the

866-596-8464 customer service number, reading the instructions, etc to no avail. Finally on 10/27 I called your customer service number and talked to "Tom" and we mutually agreed that because of my "VPN" the system would not work and thus we needed to cancel the change. "Tom" gave me a cancellation number "c3ym1027" and assured me that I had called just in

time and he could revert me back to my old AT&T service with no service interruption. I hung up feeling disappointed that the "call vantage system" would not work and that I would not get the benefits of the

savings offered but relieved that I had caught it in time to revert back. During the call "Tom" made inferences to my old account that gave me reassurance that he was in fact - fixing this. On 10/29/2004 much to my surprise - my service got disconnected! I was left with no service and received calls on my cell phone from worried family members. I called your customer service once again and this talked to a few people, ultimately "Coreen" who was a manager and she informed me that everything "Tom" said was wrong and that basically I had a problem that would not be resolved for 10-14 days! You can imagine my surprise as I'm a loyal AT&T customer for many years and to be

subjected to this level of program mismanagement was appalling. After much deliberation we finally agreed that I had no recourse but to just deal with this bad situation. I authorized call forwarding to my wife's cell phone in the meantime and was given instructions to retrieve the voice-mail while my phone system was restored to its old service. On 11/2 I called AT&T to verify that my phone number was being restored and much to my surprise - once again - the order had not been placed. Finally on 11/2 I talked to "Denise" who actually seemed to care about my hardship and handled this situation. She gave me a confirmation number (C3541102) and promised to "see this through with me" - thank goodness - finally someone that cares! I thanked Denise and asked her to relay to her manager "Rex Shore" that I fully expected this to be resolved expeditiously and that I felt some consideration needed to be offered for what I have been through. Many lost hours trying to make this work, use of my cell phone for the call forwarding - not sure how much that is going to cost, potential costs from AT&T on reinstating my previous service - like my prepaid Anyhour International program, etc. Overall a horrendous experience that I certainly hope someone at AT&T cares enough about to offer my family and I some consideration to make this whole experience more positive. Click this link to e-mail the above consumer: Email User Consumer