SBC yahoo DSL - Wow! This is quite possibly the worst case of the run around I have ever gotten from a company in my life!

SBC yahoo DSL - Wow! This is quite possibly the worst case of the run around I have ever gotten from a company in my life!

RE: {TS01#100-812} SBC Yahoo 100 free prints Hi Kathi Middleton (if you really exist and that is

really your name), Wow! This is quite possibly the worst case of the run around I have ever gotten from a company in my life! All 4 of the steps you just stated are already answered in the original email if you took the time to

read it instead of wasting my time... I'm more than a little unhappy that I uploaded all these pictures and have spent so much time trying to

take advantage of this offer which I'm sure expired in the time I was waiting to receive a worthless response to my email. Here's my revised steps to pass on to other customers and save them a whole lot of time. Step 1 I signed up for SBC yahoo DSL between the dates specified and have provided the # of the line that I signed up for DSL on in my original email.... Step 2 I registered my sbc yahoo id and linked it two my existing yahoo id which are both included below in the orginal email... Step 3 I received an email as described below and also stated this in the original email below... Step 4 I opened the email and followed the link, uploaded my photos and was only credited with 10 free prints once again as stated in my original email... Step 5 Contact SBC Yahoo four different ways and each time get told to contact someone else. Step 6 Get really frustrated at how incompetent and unhelpful SBC and Yahoo customer service is and give up when they tell you to call a number you have already called and been referred to another number then another number and then an email address that takes almost a week to get a response from... Step 7 Go to Google and type in "SBC DSL Sucks" and you and find 93,600 other cases of how terrible their customer service is. I could run a better operation in my sleep but I'm sure nobody at SBC Yahoo is worried about customer

service once they have you signed up for a year (which is probably about how long it takes to get the service working in the first place). Oh and I forgot to mention, maybe you should remove the promise to respond within 24 hours from the

website and auto-response. You are just setting people up for even more disappointment. We won't even get into my experience with the installation of my phone line and DSL... Thanks for absolutely nothing! Best regards,

Zach L Zach L

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