Direcway DSL - Hughs Communication. I cannot find any documentation of a land address. I purchased a dish receiver in Feb.'04, after having been assured that it was "mac friendly" to systems 9.2 and higher.

Direcway DSL - Hughs Communication. I cannot find any documentation of a land address. I purchased a dish receiver in Feb.'04, after having been assured that it was "mac friendly" to systems 9.2 and higher.

direcway DSL service

Direcway DSL, part of

Hughs Communication. I cannot find any documentation of a land address. I purchased a dish receiver in Feb.'04, after having been assured that it was "mac friendly" to systems 9.2 and higher. After 6 weeks of struggle with tech support during which they blamed Apple and Apple blamed Direcway, I finally had to purchase an upgrade to system 10.3 and achieved some success.

However, I also had to replace my scanner and printer as the drivers for them were unavailable for that system. For a few months I had service, albeit MUCH slower than I had expected.

Then the outages began, after nearly every gust of wind. The worst problem is the time involved in getting service.

The hold time for Tech support is usually about 45 minutes to reach a very polite Indian who will try a few alternative frequencies before putting me on hold for advanced tech support. If I am patient enough to wait the hour or so for an answer, the advanced technician will tell me that the dish needs to be repointed and that a serviceman will call.

The serviceman will eventually arrive, complain that if the dish were installed on the gable instead of on the nearly flat part of the roof that it would not be so wobbly, but he eventually gets it working and

goes away until the next windy day when the whole procedure starts again.

I had no service the month of Sept. (for which they were good enough not to bill) and have had only spotty service for most of Nov. I would simply drop the $59/month service if not for the nonrefundable equipment for which i would then have no use.

What I want from Direcway is that they reinstall the dish correctly and that they improve the tech support so that hold times are either under 10 minutes or that one can leave a number and get a prompt call back.

Anne S Click this link to e-mail the above consumer: Email User Consumer