Sears

Sears’ Home Improvement employees and sub-contractors - provided me a high level of DIS-SERVICE and DIS-SATISFACTION

Sears' DIS-SERVICE Victims: Let's band together and STOP THEM

Hello;

Various Sears’ Home Improvement employees and sub-contractors provided me a high level of DIS-SERVICE and DIS-SATISFACTION. (NOTE: My comments relate only to these individuals and not to Sears’ employees and subcontractors as a whole). MY Sears’ SAGA began in June 2003. I contracted for Fascia, Soffits, Downspouts, Gutter and Window Wrap. Sears literature states “Satisfaction is guaranteed or your money back”, quality materials and installation you expect from Sears, You get a great price – and peace of mind. Here’s some of what I GOT. Bait with a low estimate--switch to a high estimate; poor responsiveness; employees here today and gone tomorrow resulted in total lack of project management and cohesion; poor project planning; Hand offs from one person to another who provided one empty promise after another; conflicting product information; voluntary or in-voluntary removal of the first estimator, her supervisor and the 1st subcontractor contributed to significant delays and ineffective & inefficient work transition; 1st sub-contractor tried to solicit me to defraud Sears.

When I refused he lied on and about me; The 2nd sub-contractors team was very unprofessional -- these two “SEARS MEN” had slurred speech, swayed slightly when standing still and actually walked off-balance; the 3rd sub-contractor and his crew who finally did the installation in November 2003 did not plan how to approach the most challenging part of the fascia.

They used scrap pieces of wood from my back yard and put it behind the fascia; failure to adhere to promised workmanship standards (uneven cuts in the J-Channel, shorted out my drive way lights, garage, tool shed and outdoor-house lights); bait and switch tactics with availability dates; Months of in-action; Offering me a reduction of $250.00 off a $6,059.00 bill for the unsatisfactory workmanship; etc. I disputed the Sears charge with Discover Card Charge Back Unit and their Utah Center agreed that I provided justification and pictures to warrant a credit back to my account. Sears response was to mis-represent the truth, say that I wanted something that was not in my contract and turn me over to their Lawyers. The SAGA continues. The truth will prevail and I will be vindicated. Sears’ is trying to ruin my excellent credit standing. If Sears’ EARNED the total contract price, I would gladly pay them. However, they did not. Yet, Sears seem h_ll bent on attacking me. They choose to tell un-truths in stead of accepting responsibility and being accountable. I wanted a simple apology for what I endured and a reasonable reduction for the unsatisfactory workmanship. I don’t want the money – Any reduction I receive will all go to charity. Sears decided to punish me because I would not roll-over and quietly take their DIS-SERVICE. I visited several web-sites and read articles, from people all across the United States, re-countering their dissatisfaction with Sears’ service and products. I suspect we are a very diverse group of people and represent various races, genders, ages, occupations, economic standings, etc. While we can’t right the ills, and there are many, of the world, we can in fact stand-up for ourselves. I propose that we (Sears’ dissatisfied customers) collectively pursue our options as a “Class of Complainants”. I don’t know what this entails. However, if I received enough interested parties, I agree to FUND the efforts to get us started.

Let’s not let Sears continue doing this dis-service to consumers. I need help gathering all the names and contact information from the various unsatisfied customers’ Web sites. We could also get the names of authors who wrote article which included examples of other dissatisfied Sears’ customers and request that they write follow-on article(s). Please, it’s so many of us….. I’d appreciate hearing your suggestions on what we can do.

A, Georgeanna M.

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This is in regards to Sears Home Improvement Services

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This was a letter mailed to Sears on 8/20/07. Today's date is November 18th, and still nothing has been done since. When we call, they just pass the buck. So frustrating.

August 20, 2007

To Whom It May Concern:

I am returning this survey to you unanswered. I hope you will send it back when this job is complete.

This kitchen project was started on 7/13/07. The salesman assured us it would be done in two weeks. The day the job started, the installer informed us that we were missing 3 filler sections for our upper cabinets. We have still not heard a word about the status of those. It looks to me that these must not have been ordered with the cabinets or they would have been made with the cabinets. This was known six weeks ago, yet no one has mentioned them again. I wonder if they have been ordered.

Also, when discussing what we wanted to do with the salesman at the time of the sale, we discussed adding some recessed ceiling lights and counter top lighting. His comment was the electrician will be glad to install whatever you have here for him to install. When the electrician came on 7/14/07 to move the outlet for the microwave, he informed us that he was only to install the counter top lighting. He said he would get back to us on a price for the ceiling lights by the end of the day. We have never heard from him again.

We still do not have knobs on our cabinets. We haven't been too concerned about that, as we figured the installer was waiting on those filler pieces and would get it all done in one trip.

I will take this opportunity to praise Tony and Jesse the cabinet installers. They have been on the money and have done a very professional job. The Counter top Concepts people were just as professional, they have done a beautiful job with what they have done and I would gladly have any of those to do any job in my home.

I will say this in closing; the salesman told us that our 12 months pay off period would begin when we signed off that we were completely satisfied with this project. We were asked to sign a form that we were satisfied with the job so far, but listed the items not completed yet. Now we get a bill for my first payment due 8/31/07. I have heard nothing about the status of my project in four weeks. It is now the sixth week on this two week job and no one even checks in to give us any information except the folks wanting their money for a job that is not finished. I feel we have been much more than just patient but we really believed the sales pitch that Sears would be better than the others. It turns out that maybe they were just a little cheaper on the price.

Thank you,